This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1079724
POSITION SUMMARY: This position is responsible for daily management
of the branch and staff; for developing new business through active
marketing and business development; for originating new loans; for
supporting Bank products and services; accurately and courteously
processing customer transactions; and coaching, mentoring and training
branch staff to excel in positive customer service.
KEY RESPONSIBILITIES:
Branch management: Manage the daily operations of the branch office
and staff to ensure consistent high levels of customer service and
accurate and efficient operations. Supervise the assistant branch
manager (if applicable), head teller, tellers, customer service
representatives and receptionist (if applicable); coordinate branch
staffing and schedules to ensure adequate coverage at all times; oversee
staff training; conduct annual staff performance appraisals (or
review/approve those completed by the Assistant Branch Manager or Head
Teller) and salary reviews and recommend personnel action as
appropriate.
- Ensure branch compliance with all Bank policies and procedures and
all applicable state and federal banking regulations.
- Meet or exceed established objectives and standards for overall
branch performance and for Branch Manager performance.
- Work in conjunction with the Chief Retail Banking Officer to meet
annual strategic planning goals and objectives.
Branch operations: Open and close the branch in accordance with
established procedures. Oversee branch cash ordering and branch cash
records. Sign official Bank checks; maintain branch records of signatory
authorities, key and combination access, etc.
Oversee and assist with teller, ATM and other branch settlement
procedures to ensure timely and accurate settlement of cash, cash items
and account records; inform the Chief Retail Banking Officer of any
settlement or other discrepancies.
Conduct regularly scheduled branch staff meetings for training and
information purposes.
Analyze branch activity and prepare management reports as required.
Recommend changes in branch operations as appropriate to enhance
customer service.
Ensure that the branch facility (interior and exterior) and equipment
are maintained in good order. Monitor and maintain the functioning of
all equipment; perform routine maintenance in accordance with
established procedures; contact appropriate repair personnel as
necessary.
Business development: Establish and maintain contact with local
individuals, realtors, businesses and other centers of influence within
the Banks market area through direct calls, realtor and business
organization gatherings and other functions to actively solicit new
deposit business for the Bank, keep them current on the benefits of
working with the Bank, and inform them of any new deposit or lending
programs offered by the Bank and inquire about the credit needs or
concerns in the community. Actively build the Banks customer base and
deposit market share.
Refer leads to other Bank staff members as appropriate. Meet or exceed
established goals for branch business development.
Market trends: Monitor market trends relating to competition,
banking products, deposit rates, advertising programs, branch hours,
etc. in the branchs market area. Report to the Chief Retail Banking
Officer on market trends and make recommendations as appropriate.
Loan origination: Originate all types of residential and/or consumer
loans within the limits of own lending authority, according to
established Bank policy and procedures; meet or exceed established
objectives for dollar volumes in loan originations; meet or exceed
established standards for customer service. Have an understanding of our
commercial loan products and refer leads for new loa business to our
commercial lenders.
Support Bank products/services: Maintain knowledge of current KSB
products and services. Actively utilize as many Bank products and
services as possible in order to fully understand their features and
benefits and to be able to communicate effectively with customers and
prospective customers.
Talk to customers and listen for cues and clues to determine needs;
respond to customer inquiries and evaluate their needs; suggest Bank
products/services to customers to meet their needs; make referrals to
other Bank personnel as appropriate.
Lead by example with all aspects of the Banks sales and referral
activities. Direct the cross-selling efforts of all branch staff
members; lead sales training sessions regularly to maintain employee
knowledge, motivation, and enthusiasm.
Customer transactions: Inter