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Description We are offering a contract to hire employment opportunity for a Customer Experience Specialist in the Printing/Publishing industry, based in Boston, Massachusetts. This role is a hybrid, requiring presence in our Boston office on Tuesdays and Thursdays, while Mondays, Wednesdays, and Fridays are home-based. As a vital team member, you will manage customer inquiries, process orders, and maintain our internal databases, among other responsibilities.
Responsibilities:
• Handle customer inquiries and needs via phone, email, and live chat in an efficient and effective manner, ensuring a 'customer-first' mindset at all times.
• Process customer purchase orders and returns in accordance with our business cycles.
• Respond to customer inquiries promptly, aiming to resolve issues as efficiently as possible.
• Accurately maintain, monitor, and update our internal databases and processing systems related to order processing.
• Serve as the primary point of contact for internal requests related to customer inquiries and ordering.
• Emphasize multitasking and attention to detail in all aspects of work.
• Demonstrate the ability to learn quickly and adapt to our fast-paced work environment.
• Utilize Microsoft Word for various tasks and duties.
• Uphold a high level of energy and professionalism in all customer interactions.
• Possess a well-spoken and articulate communication style. Requirements • Must possess excellent communication skills, both verbal and written
• Proficient in Microsoft Word
• Strong problem-solving skills and ability to make sound decisions
• Proven experience in a customer service role
• Ability to handle customer complaints and provide appropriate solutions
• Ability to work well in a team environment
• Knowledge of printing/publishing industry is a plus
• Ability to multi-task and manage time effectively
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated
• Strong dedication to providing excellent customer service
• Must have excellent organizational skills
• Ability to work in a fast-paced environment
• Willingness to learn and adapt to new technologies
• Must have a proactive approach to tasks
• Strong attention to detail and accuracy
• Ability to handle confidential information with discretion.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .