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Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.
Thermo Fisher Scientific across the world, with more than 100,000 colleagues, delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .
Who are we looking for
The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within a multi-cultural team. If you enjoy introducing new products, this is an excellent opportunity to change the world.
Handles tasks and projects in the Technical Support Department to improve its efficiency.
Provides technical communication between Production, R&D, and Global Tech Support.
Provides „root cause“ analysis and actively takes part in resolving technical issues.
Collects, analyzes, and reports data for the purpose of solving problems and improving the company’s inner processes.
Provide worldwide 3rd line technical support up to the system level of SEM/SDB/XRS products especially systems released after 2002
Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes
Brings together parts issues and collect Field Replaceable Unit (FRU) requests for all type of microscopes and their modules
Actively looks for chances to lower the installation and warranty cost based on collected data and analyses
Leading assigned GTS tasks, e.g., PPI, Service Documentation requests, CAPA, etc.
Seek for opportunities to improve product quality
Following the effective documents IMS, EMS and working on documentation
How will you get there
At least a bachelor’s degree of Software, Electronics, Mechanics or a combination of both education and meaningful work experience.
Strong communication, written and verbal
English and Czech language written and spoken min. level B2.
Travel internationally (less than 25% of working hours).
Ability to work independently as well as to collaborate in a team.
Experience in project management
Knowledge and experience in Product Data Management is of an advantage
What do you need
Excellent communication (both face-to-face as via mail) and influencing skills including the ability to pass technical concepts to a variety of audiences is important to the success in this position
Affinity with software applications and computer hardware
Hard-working and outgoing personality
Self-steering on multiple tasks
Why Service
Our Central Service organization enables our customers to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time!
Why us
Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation!
Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)
Excellent career progression opportunities with a large and growing global employer.
Collaborative work in an international environment
Strong Team Spirit and Active Career Management
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.