This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11881427 Department
F&A Quality Management & Training
About the Department
Finance and Administration represents a committed group of people who
serve the University in a variety of areas including Financial Services,
Information Technology Services, Risk Management, Internal Audit,
Compliance, Human Resources, and Shared Services.
The goal of our division is to provide the services and support needed
to foster an environment of academic and research excellence at the
University of Chicago. Our team is dedicated to collaborative
partnerships with our colleagues and customers that lay the foundation
for an exemplary service delivery process. Finance and Administration is
fully aligned with the strategic and academic priorities of the
University, and each of the units within our division is tasked with
implementing the processes necessary to achieve lasting excellence.
The F&A Knowledge and Optimization Organization within F&A has three
teams: Operational Excellence (OpEx), the Knowledge and Support Center,
and the Training and Change Center. The OpEx team mission is to maintain
service consistency to campus constituents across administrative
functions, through data-driven business process improvement efforts. The
team ensures coordination between ITS Oracle Solutions, administrative
functional staff, and internal department teams. Operational Excellence
ensures current work and new initiatives best meet institutional goals
for excellence in client service and process efficiency. Additionally,
the OpEx team will lead ERP governance, including enhancement and defect
prioritization.
Job Summary
The Senior Business and Reporting Analyst reports within the Operational
Excellence team of the F&A Knowledge and Optimization Organization. The
advanced data expertise, logical thinking, and process orientation of
the team\'s analysts allow the team to meet its mission.
The Senior Analyst will use data and analytical models to identify
trends to improve service delivery and process improvement. By embodying
a collaborative and helpful client services approach in partnering with
university staff and the community, the analysts ensure the Knowledge
and Optimization team addresses any service delivery issues and
incorporates feedback into team operations.
The Senior Analyst will be responsible for monitoring service
performance of the Knowledge and Support Center, as well as
administrative functional centers, proactively identifying opportunities
for continuous improvement through data analysis and by soliciting
improvement ideas from OE colleagues, business partners, and the
university community. The Analyst manages the service performance and
evaluation process via aggregating data from source systems (i.e.,
Oracle, Workday, ServiceNow, Concur, Orbit), collating, compiling
operational metric data into key performance indicator (KPI) operational
reports, analyzing data to identify trends and root causes for
performance issues, and summarizing findings into an executive summary.
The Senior Analyst solves problems and anticipates evolving business
requirements to identify, design, and implement appropriate process
improvements, systems alternatives, and/or enhancements to current
systems. The Analyst will work with team leadership to advance
continuous improvement projects by developing value propositions,
creating implementation plans, and collaborating with stakeholders
throughout the project. The analyst will apply project management
techniques to ensure common understanding of a project\'s critical path,
stakeholder requirements, milestone dates, resource needs, concept
creation and evaluation methods.
The Senior Analyst performs business analysis, gathers requirements,
leads ongoing reviews of business proces es and develops optimization
strategies. The Senior Analyst will conduct ongoing virtual and in
person stakeholder meetings, presentations and workshops to share ideas
and findings, as well as to identify, analyze, and document business
requirements. Through partnerships with ITS colleagues, the Analyst will
stay up-to-date on the latest process and IT advancements to automate
and modernize systems; collaborate on system testing, defect management
and remediation.
The Senior Analyst is a University expert in reporting from financial,
HR, and service delivery systems. The Analyst will use knowledge of the
finance and HR technologies to design and develop reports needed by
campus users and University leadership. The analyst works with ITS
technology reporting experts for Oracle and Workday to ensure report
creation practices are consistent across the teams, and in line with
product recommendations.
Responsibilities
Proactively communicates and manages relationships with central and
academic administrative leaders, including face-to-face meetings, to
ensure service expectations are met and/or identify opportunities for
continuous improvement.
Partners with team leaders to ensure Service Delivery Network Governance
bodies are convened and activated to make process and service delivery
decisions that optimize administrative efficiency and effectiv