Billing Coordinator Department: DPW / Water Employment Status: UFCW
Administration, Non-Exempt; Full-Time Salary: Grade A04, Step 01, -
Starting at \$19.84 per hour Certifications/Licenses: MA Class D
Driver\'s License SUMMARY The City of Chicopee\'s Department of Public
Works / Water Division is hiring a Billing Coordinator at the direction
of the Billing Manger this position will be responsible for organizing
and overseeing long term as well as day to day billing, meter reading,
meter installation, meter data accounts, payment collection and customer
relations. Expected to independently perform the full range of utility
billing duties. This position works closely with the Chicopee Electric
Light (CEL), Chicopee Information Technology (IT) and Department of
Public Works (DPW) water meters, accounting, billing, and customer
service department staffs to ensure the accurate preparation and mailing
and collection of customer bills and invoices. Responsible for working
with various customer focused systems, including an Advanced Metering
Infrastructure system (AMI). This position is the City\'s customer
representative, working with customers to provide an enhanced customer
relationship and manage customer portal which provides 24hr 7 day/week
access to tools and usage data for customers to better manage their
water usage. ESSENTIAL DUTIES INCLUDE Works with the Billing Manager to
manage assigned tasks, projects, and progress reporting. At the
direction of the Billing Manger, manages and oversees the
implementation, testing, integration, coordination, and long-term system
needs of an Advanced Metering Infrastructure (AMI) for DPW water meters,
utility collection, customer service, and billing including monitoring
accuracy of all information in customer accounts. At the direction of
the Billing Manager, and according to departmental policies performs
difficult and complex billing duties of the work division including
resolution of customer complaints, interpreting administrative policies,
and resolving payment and service issues; assist in the coordination of
the division\'s activities with other City departments and the public;
establishes and maintains a customer service orientated environment.
Monitor and manage AMI system alerts, analyze alerts, create reports,
and take action when required, including working field investigations
and/or troubleshooting. Uploading and downloading of data to/from AMI
system, handheld and/or any other meter reading equipment. Other duties
as assigned per the full job description. QUALIFICATIONS To be minimally
qualified for this position, one must meet the following criteria:
Extensive knowledge of the operations of MUNIS Software with emphasis on
the water sewer billing and Microsoft Office Software (i.e. Windows,
Excel, Outlook), required. Demonstrated customer service abilities
related to Public Works and Utility Billing, required. Water meter
technology experience is desired. Knowledge of office procedures and
business office background, including knowledge of utility billing
schedules and rate structures. High School diploma with five (5) years
of payroll and general bookkeeping or related experience and/or
training. Applicants shall have at least three (3) years of relevant
experience in the accounting/business/utility billing field, preferably
in the public sector; or equivalent combination of education and
experience. Must possess a valid Massachusetts Class D Driver\'s
License. SCHEDULE & COMPENSATION & BENEFITS This is a Full-Time, 40
hours per week position, with a schedule of 8:00 AM - 5:00 PM, Monday -
Friday. This role is classified as Grade A04, Step 01, with a minimum
starting pay of \$19.81 per hour, with periodic step and pay increases
upon continuous completion of employment with the City of Chicopee.