3201 S 323rd St,Federal Way,Washington,98001-5023,United States of America
This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.
SUPERVISORY RESPONSIBILITIES: YES
This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Teammate Supervision and Customer Service (60%)
Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
Ensure high quality customer service according to department and company policy
Monitor team productivity and progress of specific area job functions
Determine staffing plans that promote the most effective use of all teammates
Establish, communicate, and ensure departmental goals and objectives are achieved
Address teammate relations issues appropriately and escalate to manager as necessary
Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
Write and conduct teammate annual Performance Development Reviews (PDRs) as required
Maintain teammate records in compliance with DaVita policy's and any applicable laws
Understand and communicate DaVita company policies and procedures
Work with People Services and manager to recruit teammates with appropriate skills and experience
Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Special Projects (25%)
Lead or actively participate in special projects
Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
Support the analytics team manager via business acumen and technical knowledge
Meet tight deadlines in a time sensitive and resource constrained project environment
Provide frequent updates to manager regarding the status of activities and initiatives
Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
Identify system and process improvements opportunities and make recommendations
Analytics/Reporting (10%)
Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
Identify system and process improvements and recommend process improvement plans
Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
Maintain reporting continuity, integrity, and communication among analytical departments
Other Duties (5%)
Champion the DaVita Mission and Values both internally and externally
Attend team meetings, phone conferences, and training as scheduled or needed
Perform other duties as assigned or required
Travel required: up to 5%
MINIMUM QUALIFICATIONS
Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.
Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration
10+ years of demonstrated experience in hea