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Director I Customer Care
Location: This position will work a hybrid model (remote and office). Ideal candidates will live in the state of Georgia or Idaho within 50 miles of one of our PulsePoint locations.
AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting and retirement benefits administration services.
The Director I Customer Care will be responsible for directing an area responsible for providing a broad range of services needed by policy owners/clients and filed force to maintain in-force policies or new business. May include oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc.
How you will make an impact:
Develops/implements complaint resolution procedures and ensures area is staffed and trained to handle inquiries from agents and policy owners
Develops short/long-term customer service objectives and continuously monitors procedures to ensure these are met by staff
Encourages staff development/training
Stays abreast of state/federal regulations
Develops and manages the annual operating budget within financial objectives and in a manner which ensures that service and goals are met
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
Preferred Skills, Capabilities, and Experiences:
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Experience in medical management functions strongly preferred.
Experienced customer service concierge functions strongly preferred.