This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2202775
Overview:\
As the Retail Cashier and Customer Service Lead, you will lead a team
charged with creating a lasting and valuable impression upon\
our customers. The team leader is an exceptional communicator and is
expected to model the professional and friendly behavior that\
mirrors the companys core values. Accuracy, effective communication,
excellent interpersonal and problem-solving skills combine to\
provide that the team delivers the customer a most satisfying
experience. This position will lead by example with full attention and\
awareness of all customers is expected to maintain a pleasant
environment. The lead is expected to seek answers to employee and\
customer inquiries and find resolution to problems to create lasting
customers and deter theft.
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Key Accountabilities:\
Provides full-spectrum cashier and customer service training and
re-training as needed for associates\
Assists in intraday scheduling of cashier and customer service staff
designed to meet the needs of our customers and provide\
minimum wait times ( Kalispell only due to separation of areas)\
Acts as new hire coaching assist for managers to all-store team with new
hire onboarding (assists with new hire checklist,\
Celerant and team basics) Provide consistent training to all new hires
and act as the main point of new process training for\
existing employees\
Conducts regular return, licensing, special order processing and house
account charge audits to ensure proper processing\
and provides re-training as needed to ensure best customer experience.\
Maintains proper backstock of supplies for cashier and customer service
needs and communicates in a timely manner for reorders to maintain
proper store supply needs\
Assists with cashier and customer service hiring through narrowing
potential interview candidates and being a first assist in\
interviews to the hiring manager\
Keeps a constant focus on improving the cashier and customer service
experience from a customer, employee and store\
needs perspective identifies and rolls out processes to improve and
engage the staff while improving the customer\
experience (non-invasive side projects for downtime)\
Assists with communication to Cashiers and Customer service staff for
sale pricing issues/changes\
Communicates cashier and customer service needs to store managers\
Teamwork oriented with the ability to work in a product learning
environment\
Strong sense of pride and responsibility for the maintenance and
organization of counter areas\
Maintain organized back stock area of transfers and special orders\
Maintain high awareness of surroundings to provide safe and secure
environment
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Skills Summary:\
Enjoy connecting with customers and demonstrating an enthusiastic and
positive behavior\
Ability to operate POS system with accuracy and attention to detail\
Ability to work as a team player in a fast-paced environment, handling
multiple priorities and quickly learning new procedures\
Ability to lead a successful team in a fast-paced environment, while
handling multiple priorities and championing the roll out of\
new procedures\
Demonstrate knowledge of store products and services, and use this
knowledge to inspire customers to make purchases\
Ability to meet or exceed customer service standards.\
Ability to communicate effectively with customers, peers and management\
Ability to work a flexible schedule, including morning, evening and
weekend availability as business needs require\
This position does not have a remote worker option.\
Adherence to all company policies and loss prevention control and
compliance procedure\
This description reflects managements assignment of essential functions,
it does not restrict the tasks that may be assigned
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Physical Requirements:\
Must be able to stand for extended periods an bend, twist and reach
repeatedly throughout shift\
Ability to lift up to 25 pounds and carry items short distances
\
Crown Enterprises, Inc is an employee owned, Equal Opportunity Employer,
committed to a diverse and inclusive\
work environment.\
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APPLICATIONS AVAILABLE IN -STORE OR
athttps://t-state.com/employment/{rel="nofollow"}