Company Description
We are SGS - the world's leading testing, inspection and certification
company. We are recognized as the global benchmark for sustainability,
quality and integrity. Our 99,600 employees operate a network of 2,600
offices and laboratories, working together to enable a better, safer and
more interconnected world.
Job Description
The Operations Manager is responsible for the daily function of business
operations, including but not limited to, the extraction and analysis
laboratories, sample management and client services. They coordinate the
laboratory and operations to meet clients' expectations. The Operations
Manager manages sample through put through the entire operation to ensure
turnaround times are met while maintaining data quality that meets or exceeds
industry standards. They are responsible for promoting a safe working
environment and culture throughout the laboratory.
Job Functions
Profitably manages the day-to-day function of SGS Environmental, Health &
Safety (EHS) laboratory operation in line with budget targets and Group
objectives focusing on analysis quality and sample throughput.
Ensures effective business operations, including housekeeping, human
resources, safety, quality, security, and environmental practices.
Demonstrates good leadership through effective planning, delegating and
empowering subordinates appropriately, and leading by example.
Manages staff and instrumentation resources to maximize sample throughput and
ensure that turnaround times are met.
Implements best practices in the operation to maximize operational efficiency
and maintain data quality that meets or exceeds industry standards.
Works with technical staff to resolve client service and technical issues.
Motivates and holds our employees accountable against specific performance
objectives.
Performs regular in department visits throughout the laboratory.
Works in conjunction with the functional support groups to ensure a proactive
and planned approach to budgets, human resource planning and the use of
analytical instrumentation and information technology.
Ensures we have evidence that verifies we are meeting industry and customer
expected standards.
Manages people and performance daily, acting quickly and decisively.
Actively promotes a strong culture of safe laboratory practices and the
maintenance of a safe working environment.
Ensures top level strategy is implemented quickly and effectively in each
laboratory location.
Ensures staffing levels are appropriate for sample volumes and that staff are
properly trained to perform their assigned duties.
Performs other duties as required.
Qualifications
Bachelor's degree in Science relate field or equivalent experience.
5 years of progressive laboratory management experience.
Dependable and reliable individual; whose daily presence adds to the success
of the Organization.
Ability to follow instructions independently, with little or no supervision.
Ability to design optimal solutions for problems and work with others in solve
large complex problems.
Excellent interpersonal and communication skills (verbal and written) with
the ability to effectively present information and respond to questions from
individuals and/or groups both within the organization or while representing
the organization.
Excellent time management skills which includes the ability to balance
multiple projects concurrently (with different deadlines) and arrange the
resources necessary to accomplish them.
Knowledgeable about a wide range of Environmental Testing Protocols and
Certifications.
Ability to manage and coordinate multiple projects in a fast-paced, highly
professional environment.
This position pays $87,000-$95,000 (dependent on experience). This
position is not overtime eligible.
In addition, your compensation package includes the following benefits:
Participation in the Company's benefit programs coincident or follo ing the
first of the month in which you are hired.
Immediate eligibility to participate in the Company's 401K Retirement Plan
Paid vacation
Four (4) floating holidays annually
Seven (7) company observed holidays paid
Sick time accrual