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Customer Care Representative (UAE National) - Abu Dhabi
Abu Dhabi, United Arab Emirates
Sales and Customer Services
Premier Motors
Requisition # 210000EK
Job Purpose
To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.
Essential Roles and Responsibilities
Operational Roles and Responsibilities
Be part of the Telemarketing activities during campaigns.
Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
Call customers to get follow feedback on their visits to ATM.
Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
Support the reception in managing the courtesy vehicles.
Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image
Job Requirements
Education/Certification and Continued Education
Years of Experience
Knowledge and Skills
Customer Service skills / Certification is an advantage
Exposure to Multicultural environment
Well Groomed with pleasant personality
Excellent Communication skills
Additional Information