PRINCIPAL RESPONSIBILITIES:
The Technical Analyst II will provide technical analysis and support in areas of health care related applications, authorizations, and enrollment file management, under the supervision of the Senior Manager, IT Applications. The duties include work in the areas of user and systems requirements, support and analysis, documentation, reporting, applications support, troubleshooting and maintenance. Additional responsibilities for this role reporting to the Senior Manager, IT Applications requires an in-depth understanding of incoming and outgoing file systems, workflow configurations and excellent hands-on experience to manage changes/features and processes to various health care related applications.
ESSENTIAL FUNCTIONS OF THE JOB:
- Organization expects job performance to be consistent with its vision and mission. Day to day work is focused on but not limited to these key performance areas.
- Determines requirements, designs, builds, tests, implements, maintains and enhances business systems. Analyzes, detects, identifies, and corrects technical problems and deficiencies or provides new solutions to improve the system performance through automation.
- Create/edit new/existing configurations to accommodate requests from various business teams. Conduct impact analysis of configuration changes, validation of configurations, coordinate and manage push to production.
- Work with operations, projects, engineering and support teams and help shape business objectives and prioritization using a well thought, methodical, data-driven approach.
- Develop new and/or changes to existing call center application systems. Write and/or review workflow change requests, create and/or review documentation for new and existing change requests.
- Acts as a liaison between business and technical teams, and do gap analysis across different applications, data and data flow.
- Provide support to ensure that customer service levels are met. Identify the cause and impact of production problems, interact with IT staff and customers, and escalate as necessary.
- Evaluate existing systems for design efficiency and resource utilization to assure system performance and functions meet business needs.
- Performs related and other duties as assigned.
PHYSICAL REQUIREMENTS:
- Constant and close visual work at desk or on a computer.
- Constant sitting and working at desk.
- Constant data entry using keyboard and/or mouse.
- Frequent use of telephone headset.
- Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
- Frequent lifting of folders and other objects weighing between 0 and 30 lbs.
- Frequent walking and standing
Number of Employees Supervised: 0
MINIMUM QUALIFICATIONS:
EDUCATION OR TRAINING EQUIVALENT TO:
- Bachelors Degree in computer science, information systems or Health Care-related field desirable. Masters Degree is a plus.
MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:
- 3 years experience in health care field, preferably in payer setting.
- 5 years experience as technical analyst/engineer.
Interpersonal Skills.
Demonstrates customer service skills, builds relationships, and proactively respects others. Communicates effectively. Assured. Adept negotiator and reliable business partner. Facilitates teamwork with a strategic view.
Decision-Making Ability.
Work guided by broad areas of accountability. Free to identify problems and decide best course of action. Decisions based on business objectives and complexities may influence organization strategy. Unusual situations are reviewed with a manager.
