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Agency Mental Health, Office of

Title Business Systems Analyst 2, Central Office;

Occupational Category Other Professional Careers

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 30%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address NYS Office of Mental Health

44 Holland Avenue

City Albany

State NY

Zip Code 12229

Duties Description The Office of Mental Health (OMH) is recruiting to fill two Business Systems Analyst 2 positions in the Chief Medical Informatics Officer (CMIO). The incumbent will will lead, manage and coordinate OMH activities and projects to support, maintain, and enhance OMH clinical and business systems, and participate in the development of new information technology applications.Specific duties to be performed may include, but are not limited to, the following: • Work closely with a unit lead to define project scope, objectives, and deliverables related to the EHR implementation. • Provide guidance and support to junior staff, facilitating their development and enhancing team performance. • Participate in the design and management of clinical documentation, ensuring it meets regulatory requirements and supports effective patient care. • Support the assessment, treatment, and discharge planning processes to enhance workflow efficiency and patient outcomes.• Collaborate with clinical and program professionals to gather clinical requirements and translate them into functional specifications for the EHR system.• Assist in the implementation of medication management solutions, including Bar Code Medication Administration (BCMA) and Computerized Provider Order Entry (CPOE), ensuring compliance with safety protocols.• Work with nursing and pharmacy teams to optimize workflows related to medication orders and administration.• Contribute to the technical design and build of the EHR system, ensuring alignment with clinical and operational needs.• Engage in comprehensive testing and quality assurance activities to validate system functionality and performance.• Provide training and implementation support to end-users, ensuring they are proficient in using the new EHR system.• Conduct data analysis to assess the effectiveness of EHR functionalities and identify areas for improvement.• Develop reports and dashboards to support clinical decision-making and operational efficiency.• Collaborate with stakeholders to analyze existing workflows and recommend process standardizations that enhance efficiency and consistency across departments.• Assist in the development and documentation of standard operating procedures related to EHR usage.• Support organizational change management initiatives by facilitating communication and training efforts that promote acceptance and usage of the new EHR system.• Identify potential resistance to change and develop strategies to address concerns and foster a positive adoption environment.• Assist in coordinating project activities, timelines, and resources to ensure successful EHR implementation.• Monitor project progress and report on key milestones, risks, and issues to the senior unit lead and project stakeholders.• Engage in ongoing evaluation of EHR performance and user satisfaction, making recommendations for enhancements and adjustments.• Participate in post-implementation reviews to identify lessons learned and best practices for future projects.• Serve as a liaison between clinical and technical teams, ensuring that both perspectives are represented throughout the implementation process.• Foster strong relationships with key stakeholders, including clinicians, IT staff, and administrative personnel, to support collaboration and project success.

Minimum Qualifications Promotional Opportunity:In accordance with Section 52.7 of the Civil Service Law, this notice advises all employees of the Office of Mental Health of our intention to potentially conduct a non-competitive promotion examination for the position of Business Systems Analyst 2, SG-23, at the Office of Mental Health, Central Office in Albany. Permanent appointment may be made by non-competitive promotion of an applicant who meets the position’s minimum qualifications if all requirements of a non-competitive promotion appointment are met. In order to be eligible for a non-competitive promotion examination, candidates must have one year of permanent competitive or 55-b/55-c service as a Business Systems Analyst 1, SG-18.Non-Competitve Appointment:Candidates must have a bachelor’s or higher degree AND three years of business analysis* experience where your primary duty was performing three of the five following activities:• Using business analysis techniques to elicit requirements as the foundation for the solution to the organization?s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).• Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).• Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.• Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.*For the purposes of this examination, business analysis includes the following: the use of requirement elicitation techniques for improvement or automation of processes or functions; conducting research and documenting the current state of business process or function; participating in the implementation of system changes and enhancements; conducting system tests using test scenarios and documenting results; creating training, including procedure manuals for end users regarding new procedures and software; engaging in post implementation review and assessment; identifying, analyzing and resolving of issues inherent to existing systems; and acting as a liaison and interpreter between stakeholders and end users of the system.Transfer: Candidates must have one year of permanent status as a Business Systems Analyst 2, and be eligible for lateral transfer OR be eligible to transfer via Section 52.6 of the Civil Service Law.

Additional Comments Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employerdiversity and promotes a workplace in which individual differences are recognized, appreciated, and respected. The New York State Office of Mental Health is an equal opportunity/affirmative action employer.

Some positions may require additional credentials or a background check to verify your identity.

Name Aurora Korotchen

Telephone

Fax (518) 486-3897

Email Address OMHHRM@OMH.NY.GOV

Address

Street 44 Holland Avenue

City Albany

State NY

Zip Code 12229

Notes on Applying To be considered for this position, interested candidates should email a cover letter and resume in Microsoft Word or PDF format to omhhrm@omh.ny.gov. Please include the title of the position and Vacancy ID #182954 in the subject line of your email when applying. You are advised that, should you accept a job offer with the Office of Mental Health, you may be required to be fingerprinted and pay a fingerprint fee.