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US Tech Solutions Computer Support Specialists in Albany, New York

Knowledge, Skills, & Abilities:

  • Experience with ServiceNow or other ticket or case management software is a plus

  • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word

  • Knowledge of basic accounting principles

  • Excellent communication skills

  • Works well with others

  • Reliable and trustworthy

  • Ability to multi-task and set priorities

  • MS SharePoint knowledge is desirable

  • Ability to write non-technical correspondence, communicate in writing

Preferred Level of Education:

  • High School graduate with some college; computer science related degree is preferred.

Basic Duties:

  • Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk

  • Accurately document all issues and requests during the initial call

  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.

  • Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements

  • Support users in the use of the system including, but not limited to, navigation, access, and reports.

  • If required, route issues and requests to appropriate second line of support

  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.

  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk

  • Participate in appropriate training, workgroups and agency meetings

  • 1st Level Support for Help Desk and Security Incidents

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

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