Shire Veteran Jobs

NY HELP Yes

Agency Health, Department of

Title Information Technology Specialist 1 – EMS Business Applications Unit Associate – (BEMS) (NY HELPS) - 3006

Occupational Category I.T. Engineering, Sciences

Salary Grade 14

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $52198 to $66634 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Division of State Emergency Medical Services

875 Central Avenue

City Albany

State NY

Zip Code 12206

Duties Description The Information Technology Specialist 2 (Programming) serves as a specialist within the EMS Business Applications Unit under the Bureau of EMS Administration. This position is responsible for programming, maintaining, and integrating critical EMS Business Applications and IT systems that support statewide EMS operations, emergency management, and healthcare data systems. This role ensures seamless system integration, business intelligence support, and technical enhancements to improve EMS operational effectiveness and emergency response coordination statewide.Duties inclulde: Application Development, Programming, and Testing (35%): Write, debug, and optimize programs based on approved specifications, ensuring efficient and reliable system functionality; Develop and execute unit, component, and system test plans in collaboration with users and IT staff; Identify and resolve issues during testing to improve system reliability and performance; Define technical standards and develop application workflows in consultation with internal and external stakeholders.System Implementation, Maintenance, and Networking (30%): Implement new or revised systems, ensuring compliance with agency security measures and documentation standards; Conduct system maintenance, including troubleshooting and emergency corrections for operational errors or evolving requirements; Configure and maintain IT systems, including mobile routers, gateways, computers, tablets, and communication equipment used in EMS operations; Ensure secure and stable connections between mobile devices, data management systems, and communication infrastructure.System Integration and Security (20%): Integrate EMS business applications with other healthcare and emergency management platforms; Ensure system security through access controls, data encryption, and compliance with cybersecurity standards; Participate in system risk assessments, identifying and mitigating potential vulnerabilities; Collaborate with IT and radio communication specialists to ensure seamless interoperability of critical systems.Documentation, User Support, and Training (15%): Develop and maintain technical documentation, including configuration guides, troubleshooting procedures, and user manuals; Provide hands-on user training and technical support to ensure effective utilization of IT systems; Assist with help desk activities by diagnosing and resolving system issues to minimize operational disruptions.

Minimum Qualifications Permanent Transfer Candidates: Current Department of Health (DOH) employee with permanent or contingent-permanent status as a Information Technology Specialist 1, or current NYS employee with one year or more of permanent or contingent-permanent, competitive service in a title allocated to G-12 or higher and eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.Non-Competitive via NY HELPS: 60 semester credit hours including or supplemented by 15 semester credit hours in computer science; or one year of experience in information technology. Qualifying Experience: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology.Preferred Qualifications: Certifications / Licenses: Industry-recognized IT certifications (e.g., CompTIA Network+, IT Security Certification, Microsoft Certified: Azure Developer Associate, IT Service Management Certification) are preferred; Certifications in project management or system administration are desirable.Experience: Minimum of two years of experience in IT systems programming, application development, systems maintenance, or IT infrastructure support; Experience developing web applications using JavaScript, jQuery, HTML5, CSS, JSON, XML, XSLT, and third-party libraries; Experience working with RESTful services, APIs, and third-party applications for data integration; Experience with emergency communication systems, public safety IT infrastructure, or emergency management systems is desirable.Knowledge / Skills / Abilities: Proficiency in coding, debugging, system integration, and network configuration; Strong understanding of IT infrastructure, mobile device management, communication equipment, and data networking; Knowledge of security protocols, access controls, and web application security best practices; Excellent troubleshooting and problem-solving skills, especially in high-stakes or emergency environments; Ability to work collaboratively with engineers, technical staff, and stakeholders in a fast-paced environment.

Additional Comments Health Emergency Management Statement: All Division of State Emergency Medical Services staff are expected to participate in emergency management activities as part of their roles. While not all positions require regular deployment to disaster sites, all employees may be subject to 24/7 recall for emergency operations. This may involve irregular work hours, duties outside of the official position description, and assignments at locations other than the designated duty station. Travel in support of emergency operations may be extensive (lasting from days to weeks), with little advance notice, and may involve relocation to sites with physically demanding and challenging operational conditions.This position is part of the NYS HELPS program. No examination is required. This position may require travel throughout New York State including overnights to areas not served by public transportation.We offer a work-life balance and a generous benefits package, worth 65% of salary, including:• Holiday & Paid Time Off• Public Service Loan Forgiveness (PSLF)• Pension from New York State Employees’ Retirement System • Shift & Geographic pay differentials • Affordable Health Care options• Family dental and vision benefits at no additional cost • NYS Deferred Compensation plan• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds• And many more...For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Group, MM/ITS1/3006

Telephone 518-486-1812

Fax 518-486-7374

Email Address resume@health.ny.gov

Address

Street Room 2217, Corning Tower Building, Empire State Plaza

City Albany

State NY

Zip Code 12237

Notes on Applying Please submit your resume and cover letter through the online portal using the link below:https://apps.health.ny.gov/pubpal/builder/survey/ITS1_BEMS_Comm_Data_BranchAlternatively, resumes and cover letters may also be submitted by:Email to: Resumes@health.ny.gov using MM/ITS1/3006 in the subject line. Mail to: Human Resources Management Group, MM/ITS1/3006 , Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012 Fax to: (518) 473-3395