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New York State Civil Service Taxpayer Service Representative 1 in Albany, New York

Agency Taxation & Finance, State

Title Taxpayer Service Representative 1

Occupational Category Other Professional Careers

Salary Grade 11

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $41953 to $51410 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman Campus

Bldg 8

City Albany

State NY

Zip Code 12227

Minimum Qualifications If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following: Eligibility for appointment: a) Employees who are currently serving in the same title are eligible for reassignment without change in title or status; b) Candidates reachable on the appropriate eligible list for this title and location; c) Employees eligible for transfer OR Provisional Appointment: In the event that an eligible list for this title does not exist, or has less than three acceptors, a candidate that meets the below minimum qualifications may also be eligible:Either 1. two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts;Or 2. one year of full-time experience providing tax specific information and/or tax specific assistance to taxpayers;Or 3. one year of full-time experience working on the development, testing, or maintenance of a tax specific system;Or 4. one year of full-time combined experience of #2 and #3;Or 5: 30 semester credit hours of college-level study AND one year of the experience stated in qualification #1; OR 30 semester credit hours of college-level study AND six months of individual or combined experience stated in qualification #2 and #3;Or 6. 60 semester credit hours of college-level study.Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam.

Duties Description This position may be in person, or partially remote and partially in-person however this is subject to change.The Business Tax Bureau is comprised of four tax programs: Corporation Tax, Sales Tax, Payroll Tax, and Miscellaneous Tax. This position may be assigned to any of these tax program areas. The incumbent may perform activities including but not limited to the following essential functions:? - Effectively communicate both verbally and in writing with both internal and external customers, such as taxpayers, tax professionals and software developers. - Work independently and exercise good judgment in monitoring multiple work assignments with minimal supervisory oversight. - Access pertinent information from various processing and imaging systems. - Accurately make adjustments and updates to taxpayer accounts - Review tax form changes- Read, understand and apply laws, procedures, rules, regulations and guidelines where clear precedents and detailed direction may or may not exist. - Research and analyze information received, draw conclusions using sound judgement and make quality decisions and recommendations - Perform with the highest level of integrity, acting within the department’s code of conduct, state ethics laws and department policies. - Adhere to the Department’s time and attendance rules and regulations. - Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, and other tools to effectively complete assignments. - Demonstrate initiative, self-motivation, a strong work ethic, a commitment to the success of assignments, and the ability to work well in a team environment.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.

Some positions may require additional credentials or a background check to verify your identity.

Name Robert Carpinello

Telephone 15184511561


Email Address


Street WA Harriman Campus

Bldg 9 Room 256

City Albany

State NY

Zip Code 12227

Notes on Applying Qualified candidates should submit a letter of interest andresume including current title and how you qualify, if you gualify from college credits please send in your unofficial transcripts. Please reference the vacancy ID number, and the title of this position in your response to this posting.Your social security number may be required to verify youreligibility.