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New York State Civil Service Taxpayer Services Specialist 1 in Albany, New York

Agency Taxation & Finance, State

Title Taxpayer Services Specialist 1

Occupational Category Other Professional Careers

Salary Grade 14

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $49202 to $62806 Annually

Employment Type Full-Time

Appointment Type Provisional

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address WA Harriman Campus

Bldg 8

City Albany

State NY

Zip Code 12227

Minimum Qualifications If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:Eligibility for appointment:a) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;b) Candidates reachable on the appropriate eligible list for this title and location;c) Employees eligible for transfer;d) This position may be filled as a one or two-year traineeshipOR Provisional Appointment: In the event that an eligible list for this title does not exist, or has less than three acceptors, a candidate that meets the below minimum qualifications may also be eligible:You must have an associate degree or higher or 60 or more semester credit hours.Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam

Duties Description This position may be in-person, or partially remote and partially in-person, however this is subject to change.In the Personal Income Tax Bureau, the incumbent may perform job duties in a unit whose function is to develop and implement a tax processing and payment system and/or to ensure the accuracy of a tax return and payment data reported and recorded on departmental systems. They may also have to answer complex questions and provide technical assistance for the day-to-day activities of a unit. Duties may include but are not limited to:• Collaborate in the execution of test scenarios to evaluate the accuracy of the system.• Collaborate in the analysis of defects in production systems and recommend solutions to address the problem. • Analyze, develop, and test from all input sources including third-party processors, returns processing center and web and mandatory e-filing systems.• Assist taxpayers or their representatives by responding to requests for Information, protests and inquiries either written or by telephone• Effectively educate the taxpayer or representative to realize the resolution of the protest.• Resolve complex reconciliations of taxpayer accounts including but not limited to, account adjustments, error corrections, credit payments, refunds and liabilities computations of tax penalties/liabilities and interest due on tax returns.• Understand and logically explain complex technical requirements and provisions to taxpayers and/or tax practitioners, to encourage voluntary compliance.• Provide guidance as a technical instructor in formal classroom and/or on the job training sessions.• Understand and communicate tax law and regulations from various tax law publications, Departmental databases, and other related materials such as court decisions, rulings, tax forms and schedules.• Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.• Adhere to the Time and Attendance rules and regulations of the Department.

Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.

Some positions may require additional credentials or a background check to verify your identity.

Name Robert V Carpinello

Telephone 15184511561


Email Address


Street WA Harriman Campus

Bldg 9 Room 256

City Albany

State NY

Zip Code 12227

Notes on Applying Qualified candidates should submit a letter of interest, resume including current title and your unofficial transcripts. Please reference the vacancy ID number, and the title of this position in your response to this posting.Your social security number may be required to verify youreligibility.