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Blue Cross and Blue Shield of Illinois, Montana, N Sr Manager Customer Service - Medicare in Albuquerque, New Mexico
Job Purpose: This position is responsible for managing the call center for one or more areas in Medicare Customer Service.
Job Requirements: * Bachelor Degree OR 4 years of business experience.* 5 years of leadership or supervisory experience.* Production management control experience, and knowledge of automated and manual systems.* Budget experience. * Knowledge of contract benefits, claim processing, and inquiry procedures, system logic or the processing system.* Knowledge of federal and state regulations.* Clear and concise verbal and written communication skills.* Analytical and organizational skills.* PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
Preferred Qualifications: * Knowledge of the health care industry* Medicare Experience* Call Center management experience
Location: NM - Albuquerque
Activation Date: Thursday, October 14, 2021
Expiration Date: Saturday, November 6, 2021