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Position – Operations Team Leader
Facility Name – Rapides Parish Coliseum
Location – Alexandria, LA
POSITION: Operations Team Leader
DEPARTMENT: Operations
REPORTS TO: Director of Operations
FLSA STATUS: Hourly Non-Exempt
Summary
ASM Global/Rapides Parish Coliseum, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Operations Team Leader at ASM Global/Rapides Parish Coliseum in Alexandria, Louisiana. The Operations Team Leader will assist the Director of Operations with the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:
Duties and Responsibilities
Works closely with the Director of Operations and Event Coordinators to develop time lines, schedules and action plans for event set-up and services.
Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of Events. Makes changes in floor plans and layouts at the direction of management in charge of events. Oversees the changeover of the facility from one event to another.
Responsible for the post event cleaning, upkeep and minor maintenance of the facilities and related support areas. Reports all major maintenance items and safety concerns to management.
Assist Director of Operations with the repair and maintenance of all facility equipment, including warehouse, exhibition hall, meeting rooms, basketball court and office regularly and as assigned.
Responsible for delivering the highest level of service to all clients and events. Assists in resolving client’s questions and concerns.
Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including staging, audio / visual equipment and motorized equipment.
Assist in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress.
Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
Expected to resolve employee conflicts by reference to general work instructions and ASM Global’s policies and procedures. Informs management of disciplinary or other issues with team members.
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed
Compiles information and generates time reports for event wrap up information and work studies and makes recommendations to management for increased productivity.
Assist with other outdoor grounds maintenance projects as directed.
Operates motorized equipment in the performance of assigned duties: Forklifts; Floor scrubber, aerial lifts, Personnel Movers, etc.
Works closely with clients and the general public and represents the facility in a professional and positive manner.
Communicates building policies with clients regarding set-up, move in/out, and over all facility policies.
Has knowledge of sense of timing as to what activities should be taking place within a time frame to accomplish necessary tasks to ensure a successful event.
Has knowledge of the materials, methods and practices used in operations.
Evaluates work procedures and facility wide operations and plans and develops improvements in consultation with Director of Operations.
Communicates clearly and effectively both orally, in writing, and electronically.
Serves as acting OSOD (Operations Supervisor on Duty) as directed by management
This is not intended to be a comprehensive list of duties performed by this classification, but rather a representation of general duties. This classification performs other event related duties as needed, directed or required.
Performs all other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Knowledge of various audio, sound reinforcement, video, and lighting systems and equipment as they pertain to live event production
Ability to work with limited supervision and as a team member
Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours
Skills and Abilities
Excellent organization skills
Ability to prioritize and to handle multiple projects simultaneously
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Ability to effectively supervise staff
Professional presentation, appearance and work ethic
Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager Software program.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, or climb to high walkways. The employee must occasionally lift and/or move up to 50 pounds.
This position requires work inside and outside of the building and some exposure to adverse conditions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
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