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128371BRTitle:Program ManagerJob Description:Program Manager

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Summary

The Program Manager focuses on building and leading a highly motivated program supporting our client(s). This role is responsible for collaborating to create a process that will drive expectations within a specified account base. The Program Manager hires, coaches, trains, develops, and mentors their team, executes market and account plans, collects real-time account information, partners with the client to drive innovation and value, and drives business results.

Essential Job Functions:

• Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client

• Direct functions and performance within the program, including oversight and monitoring of employee activity

• Manage client commitments and expectations

• Monitor Program objectives and provide critical performance feedback to the client and leadership

• Coach and develop team members to drive performance and exceed program goals and objectives

• Develop and implement processes to measures and drive performance

• Provide analysis for ad-hoc executive management reporting

• Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time

• Manage Program Profit & Loss

• Perform regular financial and program reviews with client’s management staff and MarketSource

• Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives

• Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives

• Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting

• Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees

• Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations

• Assist team with maintaining relationships, negotiating, and closing opportunities

• Train team on necessary skills, tools utilization, product information, and business intelligence

Required Knowledge, Skills, and Abilities:

• Proven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful results

• High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs

• Strong business acumen

• Ability to build strong partnerships with internal employees as well as external stakeholders

• Proven ability to analyze and improve work processes for efficiency

• Demonstrated ability to be a team player/coach

• Demonstrated leadership, motivational and influencing skills

• Excellent written, oral and presentation skills

• Ability to present to senior leaders and executives, as well as small and large groups

• Ability to maintain professional demeanor; demonstrate integrity and confidentiality

• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)

Job Requirements:

• Bachelor’s Degree or equivalent work experience in lieu of degree

• 5+ years’ experience in management or leadership role

• Up to 75% travel; 2-3 weeks per month

• In office workdays are required; there will be day(s) assigned for working remotely based on schedule assignedAuto req ID:128371BRState:Georgia Job Category:Open Submission Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health & Dependent Care Spending Accounts (HSA & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Alpharetta