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Job Description:

Role Summary/Purpose:

We are seeking a dynamic and experienced VP, Common Intake Process Owner to join our team. Leveraging the Scaled Agile Framework (SAFe) principles, this critical role will drive efficiency and effectiveness in our digital feature build request process across the organization. The ideal candidate is an expert in all salient Synchrony systems and knows which teams need to be involved to get new initiatives built as well as proficient in Jira

In this role you will collaborate closely with Business Change Owners (BCOs), who are stakeholders submitting new ideas for prioritization and execution. You will help them with their Intake Form submissions and ensure they are aligned with business needs and routed to the appropriate business areas for PI prioritization consideration . In addition, you will help ensure 100% visibility for stakeholders as well as the Synchrony Change Governance COE and Client Teams .

In addition to systems expertise, this role also requires strong organization and communication skills as well as the ability to 'troubleshoot' and find solutions to execution questions and issues.

Our Way of Working

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Act as primary liaison between initiative submitters (BCOs) and Journey and Channel Execution Teams . Streamlining the submission of feature build requests by validating requirements/epics for readiness and guaranteeing all necessary business areas receive these submissions

• Provide comprehensive support to Intake Owners , guiding them through process optimization to ensure a seamless and efficient workflow for handling requests.

• Plan and communicate with business, IT Leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation

• Develop effective communication strategy across projects and constituencies

• Ownership of policy/procedure documentation , including the creation of job aides and playbooks

• Designing, presenting, and disseminating reports regarding trends, status updates, insights, audits, and more

• Constantly evaluate and refine the intake process to maximize efficiency and effectiveness, ensuring it aligns with SAFe principles

• Collaborating with the Change Governance team to ensure transparent, accurate tracking, and visibility of all feature build request submissions

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree with 7+ years' experience in Operations, Program and Project Management, Analytics, Technology Delivery and Change Management or equivalent leadership program experience or in lieu of degree High School Diploma/GED and 10+ years of IT experience

• Detailed knowledge of how different IT systems interact (ideally SYF-specific systems)

• Experience and knowledge working in SAFe (Scaled Agile Framework)

• Proven track record of leading and enabling organization change initiatives

• Experience with simplifying operational processes and business models

• Experience with change management principles and performance evaluation processes

Desired Characteristics:

• Strong knowledge of IT systems and inter-dependencies

• Agile Certification

• Proven track record of leading and executing on critical business initiatives on-time and within budget

• Experience managing projects in large banking and financial services companies

• Strong business acumen and superior decision-making skills

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented

• Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts

• Desire to work in an open, collaborative and fast-paced environment

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology