Operations Manager Job ID: R0191942 Category: Retail Management Address:
165 UNIVERSITY DRIVE Location: Amherst, MA Bring your heart to CVS
Health. Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose guides
our commitment to deliver enhanced human-centric health care for a
rapidly changing world. Anchored in our brand \"with heart at its center
\" our purpose sends a personal message that how we deliver our services
is just as important as what we deliver. Our Heart At Work Behaviors\'
support this purpose. We want everyone who works at CVS Health to feel
empowered by the role they play in transforming our culture and
accelerating our ability to innovate and deliver solutions to make
health care more personal, convenient and affordable. Position Summary
The Operations Manager is a member of the Store Management team, and as
such, fulfills the company purpose of helping people on their path to
better health by driving store execution and performance while building
consumer loyalty to CVS/pharmacy through a focus on excellent customer
service. Under the supervision of the Store Manager, the Operations
Manager will maintain an engaged, productive store team through strong
leadership, demonstrating initiative and leading by example. The
Operations Manager is responsible for supporting the Store Manager in
the total leadership and strategic operation of a CVS/pharmacy store
including: Overall store management, supervision, and policy
implementation Sales and inventory management Employee staffing,
training, and development Financial management Customer service
leadership Unlike the Store Manager in Training position, the Operations
Manager position is not part of the CVS/pharmacy Retail Management
Development Program. Operations Managers are not eligible for direct
promotion to Store Manager. Candidates with a short-term goal of
becoming a CVS Store Manager should instead apply for Store Manager in
Training openings. Essential Functions: 1. Management Lead others and
work effectively with store crews Supervise, assign and direct
activities of the store?s crew Effectively communicate information to
store crew and supervisors in an open and timely manner Support Store
Manager with actions plans for operational and service improvement 2.
Customer Service Assist customers with their questions, problems and
complaints Promote CVS customer service culture (greet, offer help, and
thank) Required Qualifications Deductive reasoning ability, advanced
analytical skills and computer skills. Advanced communication skills,
leadership, supervision, and influencing skill Ability to work a
full-time flexible schedule, including some early morning, overnight and
weekend shifts, to work overtime as needed, and to respond to urgent
issues at the store when they arise Preferred Qualifications Experience
as a retail manager or supervisor Education High School diploma or
equivalent preferred but not required. Pay Range The typical pay range
for this role is: \$17.00 - \$29.00 This pay range represents the base
hourly rate or base annual full-time salary for all positions in the job
grade within which this position falls. The actual base salary offer
will depend on a variety of factors including experience, education,
geography and other relevant factors.