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Description
About Ring
From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.
About the Role
The Design Program Manager (DPM), UX leads the design lifecycle for global digital products. This includes end-to-end management to secure required inputs, allocate resources, set priorities, determine schedules, manage reviews, and facilitate on-time approvals. The DPM coordinates with inter-disciplinary functions to ensure alignment and accuracy for go-to-market. This role also contributes to digital product design operations best practices, recommending workflow improvements and building mechanisms with an expert lens.
About You
You are a critical thinking self-starter and organized owner with an in-depth understanding of the design development workflow. You actively create and audit workflows to uncover gaps and insights, and address them effectively with measurable mechanisms and tool usage. You can work efficiently with global cross-function teams to deliver key aspects of new product development (visual, content, localization, legal, production, and ship), while ensuring necessary process steps are adhered to and critical program requirements provided for on time and accurate delivery.
Key job responsibilities
• Oversee intake, scheduling, reviews, published recaps, and securing approvals with mid- to upper-level leadership.
• Own program strategy for end-to-end delivery using product development process lifecycles and sprint workflows.
• Clarify constraints and make appropriate trade-offs to decrease time-to-market and effectively gain alignment.
• Identify blockers, develop clear mitigation plans, and communicate effectively with stakeholders.
• Keep both internal and partner teams informed and aligned on UX priorities and risks.
• Manage other design or internal projects as assigned.
A day in the life
You’ll use design program management best practices throughout the customer journey to lead successful delivery of digital products. By controlling intake, clarifying requirements, clearing blockers, and ensuring milestones are met, you’ll enable the broader UX team to focus their time on developing and publishing accurate and user-centered work. You’ll collaborate with key cross-function partners and drive daily adherence and improvements to communication mechanisms, tools, and standards to facilitate optimal output.
About the team
Product Experience is a collaborative, multi-disciplinary team of designers, engineers, producers, writers, product managers, and program managers working together to bring the Ring product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers, Neighbors. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.
We are open to hiring candidates to work out of one of the following locations:
Amsterdam, NLD
Basic Qualifications
Bachelor’s degree in Business, Design, Communications, or equivalent industry experience
2+ years experience in design operations, project, or program management
Program management for mass-produced consumer packaged goods or electronics
Experience with web-based design tooling project management software (jira, wrike, Workfront, etc.)
Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Localized region-based artwork development
Experience in digital worfklows
Implementation and improvement of design tooling and design systems management
Preferred Qualifications
Ability to engage and influence people and teams at every level in the organization (non-technical and technical).
Proven track record of effective resource planning and on-time program delivery for complex, cross-functional design projects.
Able to independently and effectively problem-solve and manage a high volume of programs and tasks.
Able to balance long-term visioning with a bias for action towards immediate needs.
Experience shipping global consumer products in a highly-matrixed and ambiguous environment.
Experience in a customer-centric, data and insights-driven product design environment.
Motivated by a scale-up environment where rapid iteration and collaboration is encouraged.
Excellent written and oral communication skills.
Familiarity of user-centered design and iterative development processes.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.