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IHG Operations Manager in Amsterdam, Netherlands
Job Number EMEAA07836
Europe, Middle East, Asia & Africa - Netherlands - Noord-Holland - Amsterdam
MAKE IT HAPPENEvery great guest journey starts with a great employee journey. Since the opening of our 207 bedroom hotel in 2011 right in the economic and commercial heart of The Netherlands, called Amsterdam Zuidas, it is our ambition to be the #1 employer for our people and to be the #1 hotel for our guests. When you’re part of our ambitious Crowne Plaza team, you’re more than just a job title; you are part of our family and you love to make things work for your team and your guests.
Your day to day
At Crowne Plaza we look for a talented Operations Manager in charge of Housekeeping, Front Office, Restaurants & Bars and the Kitchen team. Our OM is genuine, passionate and connects with our guests, our people, our suppliers and our owners. You are an inspirational leader that shows the way, empowers others and fosters a winning culture by understanding the needs of all stakeholders: A true Hospitality Professional who enjoys being “out –front” inspiring the team, interacting with guests and representing the property at all times. Our General Manager is Area General Manager and while she is taking care of the other hotels you are in charge of the entire hotel. We offer you in return a professional Trainer who together with our General Manager Nicole Turnhout-Ammerlaan will ensure you’ll experience Room to have a Great Start and who looks forward to guide you to a promising future career. This dynamic exciting role is perfect for someone who’s an inspiring leader for operational departments and who places the brand at the heart of decisions. You love creating a great hotel guests love with your team by leading, empowering and building on their strengths. You ensure those team members can shine because you coach and guide them during their employee journey and provide them with the right tools and equipment to create guest loyalty through high service standards. You, our future Operations Manager enjoys living the Brand Standards, setting realistic but challenging targets and achieving goals by balancing short-term actions and decisions with longer-term impacts on the business in our hotel to drive results and future strategic plans.qualifications
What we need from you
Experience:The ideal candidate has a Bachelor or a Master degree, is a well experienced Hospitality Professional (>5 years) and likely to have the experience of an Operations Manager in a smaller hotel, or a Rooms Division Director with F&B experience on supervisor level, or a Hotel Assistant GM in a comparable full service hotel. Skills & Competences:You are fluent in English and preferably in Dutch.(Given the international corporate environment a third language is a preference)Great communication and writing skillsYou have a healthy drive for results and acting purposefully and resourcefully in overcoming challenges and mitigating risks whilst providing team with direction and alignment they need to deliver results.Great eye for detail with a one step ahead approachExperienced user of Microsoft Office, Opera, DelphiExcellent problem solver, who recognises challenges and encourages changes that could improve performance but most of all a great team player.
What we offer
In return for your hard work and dedication, you can look forward to a competitive salary and benefits package. Furthermore, we’ll give you all the tailored support you need to make a great start.