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At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
Jabil is looking for a Customer Service Supervisor to lead and administer the Customer Service function within our facility in Anaheim, CA.
In this role, you will be managing, supporting, and ensuring the highest level of customer service is an everyday practice. Track customer issues and coordinate effective responses and resolutions in an efficient and prioritized method.
Manage spare parts sales, assemblies, and services as an opportunity within the customer support function. Manage the purchasing, manufacturing, and assembly of the more complex spare parts assembly orders.
Coordinate support within the entire organization as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Take requests for customer support, as required by our support agreements with customers.
Direct resources as needed to work toward customer issue resolution, using the Customer Service Database and other knowledge resources as required.
Quote costs for Field Service Engineer travel for onsite customer support visits, including determining suitable hotel, flight, and car rental choices.
Maintain customer network and management registrations as required (e.g. Highwire, Avetta, and Fieldglass).
Identify sales opportunities for parts/assemblies and services, develop quotes for the part and/or service, submit to the customer after internal approval; receive POs, create sales orders, manage the fulfillment of the orders to shipment, and verify with the customer of receipt.
Coordinate with Business Managers to ensure CSA is giving support to customers.
Lead meetings as required to ensure effective coordination between support resources to accomplish the customer support requirement.
Establish and maintain positive relationships with customers, through effective support, personal contact, and capturing their issues and concerns.
Provide training and mentoring to the rest of the organization on the need for, and applicable techniques of effective customer support.
Monitor trends in key parts, processes, and functions and report to the appropriate part of the organization to enable effective risk/opportunity management.
Prepares and presents weekly customer support summary to Site organization including open issues, spare orders, and warranty/rework status.
Comply and follow all procedures within the company security policy.
May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONSKNOWLEDGE REQUIREMENTS
Exceptional interpersonal skills required, with demonstrated ability to build and maintain teamwork, and to work with customers up to and including the VP level.
Technical knowledge and experience with robotic automation products strongly preferred.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Advanced problem-solving and decision-making skills.
Familiarity with SAP systems management is strongly preferred.
· Proficient use of personal computers, Microsoft Office (Excel, Word and PowerPoint, Teams) and e-mail skills required.
· Advanced reading, writing, and math skills.
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor's degree or equivalent preferred.
2 - 3 years experience in a relevant field, including at least 2 years in a lead role.
Or a combination of education, experience, and/or training.
Flexibility to be on-call after hours for emergency customer issues.
The pay range for this role is $75,700 - $136,259. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. .
As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.