Patient Services Intermediate
Apply Now
Job Summary
The Briarwood Medical Group Ambulatory Care Unit (ACU) is a Patient Centered Medical Home in the Division of General Medicine, which provides team-based primary care to adult patients. The primary mission of the ACU is to provide timely, high-quality, evidence-based, empathetic care to a population of diverse patients while also upholding the academic mission of Michigan Medicine through the education of medical students and residents. We are seeking a compassionate and enthusiastic Patient Services Intermediate / Patient Account Rep/Referral Coordinator to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Advanced MiChart responsibilities:
Manage complex billing and referral work queues
MiChart Reporting functions; ability to run MiChart reports and analyze as needed
Oversee assigned MiChart In-Basket
Maintain responsibility for MiChart grids
Template editor, including provider template submission & changes
Maintain up to date and detailed scheduling requirements for provider templates
High-functioning scheduler
Provide complex clerical support services:
Process Provider time off requests
Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.
Prior authorizations for testing (Genetic and Molecular), medications and DME
Manage clinical databases, if applicable
Responding to concerns, questions, and complaints from patients
General Duties/Office Support
Maintain supplies in department
Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.
Other general office functions
Serve as a mentor for Patient Services Assistants and Associates
Assist in onboarding new team members, providing resources to facilitate the learning of position.
Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
Participate in team/clinical meetings
Cross coverage for PS Assistants and Associates
Required Qualifications*
High school diploma or GED
3-4 years of experience
Knowledge of basic medical terminology
Prior experience performing complex scheduling
Exceptional interpersonal skills and ability to work well within a team setting
Communicates effectively
Demonstrates active listening, written, verbal and information technology skills
Ability to multi-task in a fast paced, multi-disciplinary clinical setting.
Demonstrated excellent attendance
Extensive knowledge of Microsoft Outlook
Expected to be proficient in identifying problems, seeking and implementing solutions
Desired Qualifications*
Solid understanding of computers, email, and Microsoft Office applications
Prior Cadence and MiChart/Epic experience
Previous experience in an ambulatory care clinical setting
Experience working within a large, complex healthcare setting
Knowledge of university policies & procedures
Knowledge of medical terminology
Knowledge of insurance carrier requirements
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
252863
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Bmg Primary Care
Posting Begin/End Date
9/18/2024 - 9/30/2024
Career Interest
Healthcare Admin & Support
Apply Now