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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function
Verint’s Manager, Engineering leads one or more product engineering teams within our WFM product family. This Manager serves as a driver to organize development, quality verification and delivery of large-scale, high availability solutions. The ideal candidate is fluent in the latest technology trends, an expert in Verint process, well familiar with Jira workflow, skilled in Java and C++ technology stack and has a proven ability to succeed in a high-paced, agile environment.
Principal Duties and Essential Responsibilities:
Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones
Manage the overall software development process including architecture, design, implementation, testing, deployment and support
Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent
Deliver high quality enterprise-grade solutions under aggressive timelines and within budget
Create processes, infrastructure, and a culture that enables a geographically disperse team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives
Work closely and in partnership with Product Management, Solutions Delivery and Operations teams
Manage customer escalations when needed
Minimum Requirements:
Bachelor’s degree in Computer Science or related field
Minimum of 8 years of overall engineering experience including a minimum of 4 years of management and leadership experience
Expertise in software development using Agile/SCRUM, scaled agile or similar methodologies
Strong leadership, project management, time management and problem-solving skills
Expert level technical knowledge: OOP, systems architecture, C/C++/Java and related frameworks, relational databases, CI/CD (tools and processes)
Hands on experience architecting and supporting highly scalable solutions
Good knowledge of software algorithms and design patterns
Understanding of operation research methodology and mathematical optimization
2 – 3 experience with forecasting and scheduling algorithms
Ability to quickly learn the product functionality and system behaviors
Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification and a credit check for travel related roles
Preferred Requirements
Master’s degree in Computer Science or related field
Experience in workforce management
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
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