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Job Description
Systems Engineer - F&B or Hospitality Industry
Location: United States/Remote
Travel: Up to 25%
No visa sponsorship is available for this position
Oracle Food and Beverage is seeking a Systems Engineer to work with our Simphony Point of Sale and Back Office Development teams. This is a unique opportunity to focus your skills and attention on supporting our customer base. This position includes solving sophisticated, multi-layer issues that may include application, network and database-related problems. We're the buck stops here team! We wear different hats & generally take on complicated issues the L2 support team sends our way.
Skills we hope you have!
2+ years supporting cloud software products
Preferred experience supporting, installing or developing solutions with Oracle Simphony, Reporting and Analytics, Inventory Management, Labor Management, or Gift and Loyalty
Technical understanding of integrations between software products
Strong analytical/solving skills
Excellent written and verbal skills
Understanding of Software Development Process
Strong Windows and Linux experience
Knowledge of database operations and functionality
Experience with OCI technologies preferred
Ability to fix and solve LAN/WAN problems that may be causing application performance issues
Experience with VPN technology, routers and configurable switches
Experience fixing wireless networks and access points
BS/MS in Computer Science, Information Systems or equivalent experience
Career Level - IC3
Responsibilities
Responsible for developing, applying and maintaining quality standards for company products with alignment to both internal and external standards. Develops and implements software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective actions.
Duties and tasks are multifaceted and sophisticated needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.
Reproduce issues reported from the field in Back Office and Simphony products
Identify, mitigate & document software deficiencies for escalation and correction by Development
Collaborate with Cloud Operations and Development to implement permanent problem resolutions
Create documentation and knowledge articles for peers and junior tier support organizations
Build user stories
Willingness to participate in on-call schedule for after-hours support of critical issues
Test patches of Enterprise Back Office and Simphony products as needed
Travel to customer sites as needed
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $68,300 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer