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Description
Are you looking for a position where you can utilize your customer service skills while helping others in your community? CoVantage Credit Union is seeking a full-time on-site Virtual Specialist for their Antigo, Wausau, or De Pere office This individual will join a team dedicated to providing members with exceptional service and outstanding value over the phone and through CoVantage's online channels.
Starting wage for this role is $17.25 - $17.50 per hour, increasing based on experience and qualifications (this includes $1.25 per hour pay differential). As a CoVantage team member, you'll receive the equivalent of $12.00 per hour in benefits*! These benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
*Based on an individual earning $16.00 per hour, electing specific benefit packages, and achieving full bonus.
Job Duties
Answer incoming telephone calls in a timely, professional, and courteous manner handling each member's request in its entirety, or if needed, directing the member to the appropriate person for assistance
Provide existing and potential members with professional, high quality member service specializing in deposit services, consumer loans, and virtual services such as CoVantage Online and Remote Deposit Capture
Promote services to strengthen each member's relationship with the credit union and seek ways to provide greater financial value
Accurately and consistently comply with credit union standards, policies, and applicable state and federal regulations
This individual will work a rotating schedule including multiple Saturdays per month.
Qualified candidates
Have obtained a high school diploma or equivalent
Bilingual fluency preferred, but not required
Have experience working in a service or sales related capacity
Have strong written and verbal communication skills and the ability to work with a wide variety of people on a daily basis
Have the ability to be organized, efficient and accurate in a fast-paced work environment
Are proficient with Microsoft Office and Windows software programs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)