JOB REQUIREMENTS: POSITION SUMMARYAs influential problem solvers, the
Customer Service Specialist offers best in class service and once
trained, possess a wealth of tire knowledge makes a real difference to
our customers. Using your thorough training on U.S. AutoForce products
to solve problems and provide support that keeps our customers informed
and be their one stop shop. We\'re looking for someone who possesses
these top traits: communication, results-driven, problem solver,
patient, and thinks outside the box. Our call center focuses on
wholesale distribution (we don\'t sell directly to the public). If you
possess these skills we can teach you our product lines to be an
effective team member. This position is located onsite at our downtown
Appleton office. The schedule is Monday - Friday 8:00 - 5:30 and every
third Saturday from 8:00 - 12:00 or 8:00 - 3:00. JOB RESPONSIBILITIES
Actively engage and provide best in class service to our customers
nationwide Effectively assess and troubleshoot customer needs Utilize
problem solving skills to resolve customer questions and concerns
Determine how many times a day a customer gets delivery, warehouse cut
off times, and when product can be shipped to the customer Work in a
fast paced environment Research and provide information on availability,
pricing, and applications May perform special projects or handle
specialty areas as assigned Use sound judgement when making decisions
and thinking through various scenarios QUALIFICATIONS Must be at least
18 years of age with a HS Diploma/GED 2 years of related customer
service experience An effective communicator who understands the
importance of listening and being empathetic Strong attention to detail
and deadlines Utilize out of the box thinking to problem solve with
customers under diverse situations Ability to read and interpret data
(customer, pricing, availability, etc.) Ability to work and grow in a
fast-paced, high-volume call center environment U.S. Venture requires
that a team member have and maintain authorization to work in the
country in which the role is based. In general, U.S. Venture does not
sponsor candidates for nonimmigrant visas or permanent residencyunless
based on business need. U.S. Venture will not accept unsolicited resumes
from recruiters or employment agencies. In the absence of an executed
recruitment Master Service Agreement, there will be no obligation to any
referral... For full info follow application link. Our company is an
equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all
applicants without regard to race, color, religion, sex, sexual
orientation, gender, gender identity or expression, marital status, age,
national origin, disability, veteran status, genetic information, or
other protected characteristic. If you need assistance or an
accommodation due to a disability, you may call Human Resources at (920)
739-6101. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/5527F3377ABB49C0