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As a Patient Service Representative, you will be responsible for providing excellent customer service to patients and families, managing administrative tasks, and ensuring smooth operations within the healthcare facility.
Key Responsibilities:
Greet patients and families at the front desk.
Troubleshoot issues with patients using the new iPad system for check-in/screening.
Answer incoming calls, schedule appointments, and handle referrals.
Provide information about appointments, insurance, and payments.
Assist with the smooth transfer of patients between departments.
Perform administrative tasks such as chart prepping and maintaining medical records.
Coordinate patient appointments and information flow between departments and outside organizations.
Day-to-Day Duties:
Receive records via fax to email, save them as PDFs, and upload them to patient charts.
Notify staff of patient results and new patient documents.
Print and manage records.
Complete deadline-based work, ensuring records for Friday's appointments are prepped by Wednesday.
Pull records 3-4 days in advance.
Check Medicaid status in the system each morning.
Occasionally retrieve paper charts from the basement and scan/file them back into the system.
Utilize an outside service for the majority of medical records.
Additional Skills & Qualifications:
Administrative experience (filing, scanning, data entry).
Technical abilities (Adobe, PDF, Outlook, Excel).
Ability to work under deadlines without supervision.
Prior experience in the healthcare industry.
Experience handling medical records, posting payments, and insurance verification.
Employee Value Proposition (EVP):
On-the-job training.
Casual work attire.
Regular social and team-building events.
Work Environment:
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Appleton,WI.
Application Deadline
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.