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Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
How will you make an impact in this role?
The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. Enterprise Portfolio and Program Management (EPPM) is a team within EDDS responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.
As Director Digital Product Operations, you will be responsible for enabling the delivery of world class, customer-centric digital products and platforms via a centralized planning platform and process, facilitating teams across the Enterprise. This Director serves as Portfolio Leader unifying the COEs and Technology teams for the Enterprise Data Governance & Platforms team. You are responsible for accelerating strategic alignment and planning focused on driving business and customer value, enabling transformational change while connecting enterprise teams and optimizing processes and delivery.
The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment , operates cross-functionally , has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.
This role reports into the VP of EPPM Portfolio and Program Management.
Key Responsibilities
Lead & coordinate product portfolio planning across 11 Enterprise Data Governance & Platforms product delivery teams, engineering, and business stakeholders ensuring capacity is aligned to highest priority outcomes. Manage approximately 250 epics to support enterprise delivery of software products
Drive process improvements for operational efficiency and effectiveness, accelerating value delivery to the Enterprise and our customers
Identify opportunities to drive a culture of design thinking, continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys
Create and deliver executive-level and stakeholder communications , elevating the product teams unified messages to drive decisions and accelerate agile decision making
Foster cross platform Lean Portfolio Management practices with increased alignment across business unit teams
Lead diverse, inclusive, and geographically dispersed team of 3 direct reports, inspiring employee engagement, retention, progression, and performance management
Support the roll out of Value Co-creation (VCC) for EDDS Product teams by facilitating planning meetings for VCC Product leads, bring in the right stakeholder teams, ensuring that they develop/create the artifacts as part of Pre-Discovery (e.g. Product Requirements Document), and storing the artifacts in the central repository system of record
Minimum Qualifications
Proven ability to analyze complex processes to find and drive innovative solutions
Proven ability to lead, influence and motivate organization(s) within your direct authority as well as outside of your direct authority to achieve aggressive goals
Have excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions
The ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment
Track record of success working across global markets, with both stakeholders & tech partners, managing complex products or initiatives across international markets
Proven experience building & leading diverse, geographically dispersed, high-performing teams, extensive experience & success as a leader of leaders
Knowledge of software product development in Enterprise Data Governance & Platforms is a plus
Qualifications
Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Product
Primary Location: US-New York
Other Locations: US-Arizona
Schedule Full-time
Req ID: 24004417