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Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Purpose
Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
This position can be performed onsite at our Las Vegas, NV location or work at home. Preference will be given to local candidates who are available to work onsite.
Responsibilities
Your Responsibilities
Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
80% of your day will consist of coaching and educating agents on how to improve their performance
Create an environment focusing on fun, enthusiasm and accountability
Take initiative and show leadership by creating performance improvement plans
Administer coaching and disciplinary action when appropriate
Handle both internal and client led performance discussions
Perform other related duties and assignments as required and as assigned by supervisor or other management
Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
Must be able to take calls when needed.
Qualifications
Qualifications
Preference for those with healthcare and/or insurance background
College degree preferred or equivalent work experience required
Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
Solid organizational, administrative, leadership and time management skills
Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
Must have a keen sense of attention to detail
Skilled in determining why and how tasks should be attempted and their effective completion
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Typing speed of 25 wpm
Excellent written and verbal communication skills consistent with North American business standards
Must have availability to work various shifts influenced by current business needs
High school diploma or GED required
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...
Requisition ID 2025-61164
Category Client Operations
Country United States