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Role and Responsibilities
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.
We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Crew Engagement.
Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.
CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.
The Technical Support Engineer is a member of a techno-functional team specialized in supporting mission critical software for a federal government contract and involves solving complex engineering problems to support the customer's business operations. In this role, the candidate will be responsible for planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems, cross-functional and cross business domains within the aviation flight crew area. Are you ready to:
The role we are offering you:
Provide on-site technical support
Make recommendation to customer in areas of scheduling and crew assignments
Develop and maintain UNIX shell scripts
Develop Business Requirements, Change Requests, Acceptance Criteria, Business Test cases, and Release Notes in support of implementations
Interface with all levels of the customer unit including, but not limited to, end users, software & infrastructure engineers, program managers and client management
Install and test releases in multiple environments
Provide User training and create documentation for new functionality
Coordinate with third party vendors to support customer
Demonstrate effective teamwork skills
Work efficiently with minimal oversight
Ensure timely delivery and completion of projects
Our ideal candidate has:
Must be a US Citizen and be able to secure Public Trust Clearance
Must reside in DMV area and be able to commute to customer site on all workdays
Must be able to work holidays and weekends and have flexible work hours during application maintenance events
In-depth experience of UNIX commands
Working knowledge of Oracle database, PL/SQL programming
3+ years related experience as a business analyst with working experience in CREW or Airline Operations Management or similar experience (preferred)
Previous experience with UNIX ksh and csh shell scripting
Airline Crew Scheduling experience
Strong Analytical and problem-solving skills
Must be organized and be able to manage multiple issues simultaneously
Excellent written and verbal communication skills
Identify problems with ability to determine when appropriate escalation is required
Ability to identify problems, root causes and apply solutions proactively
Proficient in MS Word, Excel, and PowerPoint
Preferred Experience / Skills:
Previous experience with AirCrews, Crew Control or Crew Manager
Bachelor's degree or equivalent technical experience strongly desired
CAE offers:
an environment where your initiatives will be recognized and valued
the opportunity to travel internationally
the opportunity to work on a variety of projects on a multidisciplinary team
the opportunity to represent the organization at external conventions and conferences
the possibility to work from home occasionally
flexible schedules
attractive employee benefits
Come share your passion with us!
About CAE
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.
Read our FY22 Annual Activity and Corporate Social Responsibility Report (https://www.cae.com/media/documents/Corporate/Activity_Report_2022_Web_EN.pdf)
Follow us on Twitter: @CAE_IncFacebook: www.facebook.com/cae.incLinkedIn: www.linkedin.com/company/caeHashtags: #CAE; #CAEpilot
CAE Contacts:
General Media:
Samantha Golinski, Vice President, Public Affairs & Global Communications
+1-514-340-7939, ext 7939, samantha.golinski@cae.com (helene.v.gagnon@cae.com)
Investor Relations:
Andrew Arnovitz, Senior Vice President, Investor Relations and Enterprise Risk Management, +1-514-734-5760, andrew.arnovitz@cae.com
#LI-VM1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.