Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.
Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong,
working together across 1,500+ pet care centers, 250+ Vetco Total Care
hospitals, hundreds of preventive care clinics, eight distribution centers
and two support centers.
Position Purpose:
The purpose of this position inherently involves providing excellent medical
care to our Vetco Total Care full-service hospital patients and phenomenal
customer care to their owners. The Veterinary Assistant represents the mission
and values to all clients. Our Veterinary Assistants set the tone for the
technical and customer support in the hospital, and are responsible, like
all team members, for fostering cohesion and motivation within the practice.
All hospital staff are responsible for performing their duties in a way that
creates an environment in which:
The patient's needs always come first.
Every team member understands that they have the power to do what it takes to
create an exceptional customer experience.
contentious issues are dealt with and resolved as they occur when possible,
or as soon as is possible.
exceptional teamwork and commitment to shared goals benefits the entire
organization.
Essential Job Functions
The incumbent must be able to perform all the following duties and
responsibilities with or without reasonable accommodation:
Greet clients and patients arriving for appointments and escort them into an
exam room, obtain weight and vital signs (temperature, pulse,
respirations) and record the electronic medical record. Veterinary
Assistants will collect thorough patient histories and document the patient
visit in the EMRs.
Assist doctors with appointments (routine and emergency), surgery,
dentistry, and euthanasia, under supervision from the veterinarian
credentialed veterinary technician, , HOM and HLOD.
Perform patient restraint, obtain and process laboratory samples, handle
and dispense medications at the direction of the veterinarian and help
maintain the electronic medical record.
Schedule appointments, provide client education, relay test results to
doctor and clients, and maintain and update client/patient records.
Help prepare patients for surgical and dental procedures and assist doctor
and/or veterinary technician in anesthetizing patients. Under supervision of
the veterinarian and/or veterinary technician, assistants will maintain
patients safely under anesthesia while monitoring vital parameters, help
monitor patients during recovery and prepare them for hospital discharge or
transfer to an overnight care facility.
Under supervision of the veterinarian and/or veterinary technician,
perform in-hospital treatments for sick patients including giving injectable
and oral medications as well as intravenous fluid therapy; keep patients
clean, watered, and fed (when indicated and directed by doctor),
safely walk canine patients when necessary for elimination.
Under direction of the HOM/HLOD, assist in the training of new staff
members and general dissemination of knowledge as required.
Keep hospital environment neat and clean; perform regular cleaning of
environment based on necessity as well as based on a pre-determined
maintenance schedule.
Other Duties and Responsibilities
Perform additional duties as assigned
Provide backup phone and front desk support as needed
Nature of Supervision
In all activities related to the care of individual patients, the incumbent
will take direct supervision from the veterinarians as well as the Veterinary
Technician. For purposes of overall supervision, the incumbent takes
direction from the HOM/HLOD or from the supervising technician for the shift.
Planning and Problem Solving
Like all team members, the Veterinary Assistant plays a crucial role in
ensuring that day-to-day operation of the hospital is efficient and provides
an optimal experience for our patients and clients.
Impact