POSITION SUMMARY:
$1,500 Sign On Bonus
*Sign-On bonus does not apply to current or former team members of FedEx
Office or any other FedEx Operating company.
The Lead Consultant is knowledgeable in all areas of the Stores
business, including print, signs & graphics, and shipping, and
consistently delivers a positive customer experience to all customers. The
Lead Consultants time will be spent taking customer orders;
coordinating store activities; providing pricing information; recommending
the appropriate FedEx Office products and services; producing complex
orders; operating equipment that requires advanced operational knowledge and
expertise; managing, monitoring and facilitating all production processes.
The Lead Consultant performs their duties utilizing consultative skills to
anticipate needs, suggest alternatives and provide solutions to colleagues
and customers. With leadership direction, the Lead Consultant may provide
direction to the Consultant and solve escalated customer issues.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)
- Demonstrates consultative behaviors to ensure friendly, polite, expert
service is delivered to all customers
- Manages production flow to ensure all production orders are done right and
on time
- Takes customer orders, giving pricing information, performs consultative
selling to customers, and recommends FedEx Office products and services
tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running
black and white or color production on full service orders, including
finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial
transactions and makes change
- Completes required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in
performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to
legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services
and activities, to include:
- Provides customer service by determining appropriate shipping methods,
informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing
packaging services, as well as offering information about company products
and services
- Offers assistance to customers by suggesting appropriate shipping methods.
Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in
insulation, inserting items into shipping containers, weighing packages,
and affixing labels to parcels
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration
for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular attendance at a
physical location and/or maintaining established business hours depending on
the scope and nature of the position
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable
estimate of the current starting salary range for this role across all
potential locations. If this opportunity includes multiple job levels, the
salary information represents the job level minimum and the job level maximum.
Actual starting pay would be determined by experience relative to the job,
market level, pay at the location for this job and other job-related factors
permitted by law. An employee may be eligible for additional pay,
premiums, or bonus potential. The Company offers eligible employees
health, vision and dental insurance, retirement, and tuition reimbursement.