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Job Description:
Department Specific Summary:
This position is responsible for monitoring, evaluating, and collecting delinquent accounts in accordance with due diligence procedures as required by federal and state regulations. This position makes direct contact with students and other delinquent customers, the Ohio Attorney General’s Office, and collection agencies. This position also serves as a customer service agent in the Office of the Bursar for student account inquiries.
Department Specific Responsibilities:
•Collections – Collection of delinquent accounts in accordance with appropriate federal and state regulations. Collection includes evaluating past-due accounts, sending notices, making telephone calls, working with students/other customers to explain balance, accelerate accounts, and refer accounts to Ohio Attorney General’s office for further action. Provide documentation of debt to Ohio Attorney General and/or collection agency. Establish special payment arrangements when possible and monitor those payment arrangements for payment. Work collaboratively with management and other collection staff to effectively support the collection process.
•Customer Service - Provide customer service to students, parents, sponsors, departments, and others via phone, email, and in person contacts. Answers questions and provides information. Resolves issues by clarifying the customer’s complaint/issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up (when applicable) to ensure resolution.
General Job Summary:
Supports the organization’s accounting functions. Maintains up-to-date and accurate records of daily transactions, accounts receivable, accounts payable, inventories, payroll, and various other records.
General Job Responsibilities:
•Serves as the initial contact for customers. Mentors, coaches, and trains lower level employees on customer service and department policies.
•Often directs work, trains, and/or supervises other staff or student employees.
•Performs financial analyses and makes recommendations based on data.
•Reviews the work of other employees for accuracy and compliance with accepted standards and University policies.
•Completes and submits institutional surveys for publishers and agencies.
•Issues purchase orders in accordance with functional policy. Communicates with internal and external customers to manage purchasing.
•Analyzes and monitors department and program budgets. Approves and tracks expenditures.
Minimum Qualifications:
Knowledge of finance and business technical and practical concepts, processes, and methods typically obtained by a high school degree or GED or equivalent and a minimum of 5 years of related experience. An equivalent combination of education, training, and experience is acceptable.
Specific knowledge, certifications, and licensure will apply at the position level.
Planning Unit: Vice President for Finance & Administration
Department: Bursar's Office
Applicants may contact this person if they have questions about this position: Maggie Williams, williamsm1@ohio.edu
Employment Type: full-time regular
Advertised Salary:
Starting pay range is $16.84 to $21.48 per hour.
Benefit information is available at: https://www.ohio.edu/hr/benefits/.