At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new Aerospace Customer Care Specialist to join our Air Logistics team.
Your Role
You as Air Logistics Aerospace Customer Care Specialist will be responsible for coordinating the transportation, handling and storage of specialized aircraft parts. You will be subject matter expert in these products, as well as the logistical requirements for handling. The role will help support the North America aerospace operations.
Your Responsibilities
You will represent the USA AOG & Engine Desk to both internal and external customers
Handle general customer service inquiries related to tracking and tracing of AOG & Engine shipments
Prepare, handle, and process documentation for AOG & Engine moves
Maintain compliance with internal policies, external regulations, and customer requirements
Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and vendor invoice approval
Track and trace shipments, monitor vendor performance, and address and resolve service irregularities
Collaborate with company branches, gateways, and other offices under the direction of the AOG & Engine Desk Manager to deliver high-level service.
Create quotes for pricing teams and customers.
Maximize profitability on all files, maintaining cost consciousness.
Escalate unresolved issues or risks before they impact the company.
Assist in developing and implementing strategies for efficient air logistics operations.
Monitor and improve service performance metrics specific to aerospace logistics.
Provide specialized support for aerospace AOG & Engine industry-specific requirements and challenges.
Engage in continuous improvement initiatives to optimize air logistics processes for aerospace clients.
Your Skills and Experiences
Bachelors Degree/Diploma in Transportation, Logistics, Commerce, Administration or a related fields
2+ years of experience in similar role and from Freight Forwarding industry
Knowledge on SALOG and Cargowise systems is preferred
Proficient in Microsoft applications (Microsoft Word & Excel)
Strong organizational and time management, ability to work in a fast-paced environment with time-sensitive deadlines
Solid knowledge of domestic and international geography including countries, major cities and airports.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.