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Peachtree Orthopedics Business Office Coordinator in Atlanta, Georgia
Under the direction of the Administrative Office Manager, the Business Office Coordinator is responsible for the daily administrative tasks of the front desk, medical records, and scheduling at the Surgery Center. Organization, attention to detail, prioritizing, problem-solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors and Surgery Center and Peachtree Orthopedics staff.
Essential Duties and Responsibilities
Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.
Portrays the same demeanor while answering and routing phone calls.
Verifies patient's procedure and demographic / insurance information. Makes appropriate changes in AdvantX and on patient profile.
Collects payment from patients; manages a daily collection log co-pay, cash, checks, and credit card totals. Prepares deposit and arranges for courier pick-up.
Prepares daily charts.
Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off and pickup of equipment.
Ensures that all medical records are accurately organized and performs chart audit for completion.
Retrieves and places operative reports in patient's chart.
Processes medical record requests received from attorneys, patients, insurance companies, physicians, clinics, and hospitals.
Files and pulls charts as necessary.
Requests off site medical records from storage company.
Alerts clinical staff as needed.
Maintains the cleanliness and tidiness of the patient waiting rooms.
Alerts Surgery Center staff of equipment and supply deliveries.
Maintains area of Special Assignment.
Other duties may be assigned
Education and/or Experience
High school diploma or general education degree (GED).
Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures. Strong interpersonal skills required.
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