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Position Purpose:
The Manager, Commercial Credit Operations leads and implements initiatives that drive credit operations for the Pro Trade Credit program. Focus is on developing and managing processes for the credit center operations and customer support functions related to all trade credit related activities. This is including but not limited to, direct management of a credit operations team, development of credit underwriting and collection policies and processes, receivables management, development and adherence to compliance and reporting requirements, program operations and improvements, and loss mitigation and collections strategies. This role works cross functionally with internal and external partners (including Information Technology, Product Managers, Operations, Accounting, Compliance, third-party vendors and others) to develop and implement a trade credit program that supports strategic initiatives.
This role requires strong team management, deep understanding of commercial credit underwriting and collections processes, and the ability to effectively communicate and influence partners to support and execute solutions.
Major Tasks, Responsibilities & Key Accountabilities:
Manage the operational processes and support functions related to the commercial Pro Trade Credit program.
Oversee the development and execution of underwriting and collections processes and performance. Utilize credit knowledge and people management skills to ensure proper program administration and support levels are met.
Establish and assess financial and operational/quality results of collections and receivables management against predetermined goals. Determine appropriate team structures along with credit and collections strategies to achieve operationally established goals and objectives.
Work with Pro Operations, Accounting, and Controls to ensure program adherence to service and compliance/control related objectives.
Nature and Scope:
Reports to Sr. Manager Credit Services.
Will have multiple direct report that require direct supervision of the work activities of others.
Typically provides support to Directors & Sr. Managers within HD Financial Services (Accounting, Compliance, Finance, Risk and Payment teams) and with third party partners.
Environmental Job Requirements:
Environment:
Travel:
Additional Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Essential Skills: Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
Years of Relevant Work Experience:
Certifications & Licenses:
Physical Requirements:
Additional Qualifications:
Preferred Qualifications:
3+ years' experience in commercial trade credit management and/or supervisory capacity in credit servicing center and underwriting teams.
Knowledge, Skills, Abilities and Competencies:
An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.
People and team management skills
A strong grasp of credit service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.
Sound understanding of lien based lending and effective receivables management strategies.
Ability to leverage data and analysis to craft a well-thought story and business case. Very strong communication skills to deliver business cases and gain support for process development and business strategies. Demonstrated decisiveness and sound decision making skills.
Able to think strategically about business problems and opportunities and to focus efforts on strategies that most closely support key company initiatives.
Salary
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.