At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Job Description:
Efficiently manage scheduling for healthcare appointments, utilizing bilingual skills to communicate with patients in both English and Spanish.
Manage high call volumes of 75-100+ calls daily in a fast-paced healthcare environment.
Prioritize and triage incoming calls efficiently, ensuring prompt resolution and minimal wait times for patients.
Coordinate and confirm appointments, ensuring accuracy and adherence to scheduling protocols.
Serve as a liaison between patients and healthcare providers, facilitating effective communication and resolving scheduling conflicts.
Maintain organized records of appointments and patient information in electronic scheduling systems.
Provide exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.
Collaborate with healthcare team members to optimize scheduling efficiency and patient satisfaction.
Stay updated on healthcare regulations and policies to ensure compliance in scheduling practices.
Requirements:
Call center experience (3+ months of experience) to service patients via phone.
Need to have attention to detail, typing skills, analytical decision making, ability to use dual monitors & ability to navigate multiple systems simultaneously (they are in 3 systems at once and using other resources at once).
Additional Details:
There is the option to work remotely is available after a year (contract duration included) based on performance and reliability.
Potential for pay increase upon perm in this department depending upon performance during the contract duration.
There are also merit increases available long-term.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.