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Children's Healthcare of Atlanta Security Control Aide/Dispatcher in Atlanta, Georgia

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Security Control Aide/Dispatcher

Work Schedule/Days: Night / Monday - Friday

Employment Type: Full-Time

Location: Scottish Rite

Requisition #: 91806


Works as an empowered employee within established guidelines, procedures, and protocols to provide administrative and dispatching support for the care, welfare, safety, services, and security of hospital personnel, visitors, patients, and property. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


  • High school diploma or equivalent


  • No professional certifications required


  • 1 year of experience in security, law enforcement, military, or public relations


  • Some college


  • Ability to speak, read, write, and follow written and oral instructions

  • Ability to function independently of constant supervision

  • Ability to apply sound judgment and confidentiality in handling of sensitive information

  • Attention to detail

  • Must be organized

  • Calm under stress

  • Able to problem-solve and handle multiple priorities

  • Accurate listening

  • Receive and record information

  • Thorough knowledge of the use of a personal computer


  • Posts at security office for extended periods to handle security dispatching, receive and prioritize calls for assistance, and maintain daily activity report appropriately.

  • Dispatches officers to designated areas for posting and other assigned duties and records information.

  • Performs control center duties.

  • Monitors alarms, e.g., fire, boiler, panic, code blue.

  • Makes code announcements.

  • Registers vehicles.

  • Assists customers as needed.

  • Performs other service/emergency functions.

  • Maintains records and ensures completion of daily tasks, e.g., parking counts, postings, runs, occurrence reports, vehicle registrations, parking citations.

  • Makes clear and concise overhead announcements.

  • Assists Administrative Assistant by quantifying daily activity report results.

  • Makes note of maintenance deficiencies and completes appropriate work orders.

  • Monitors hospital CCTV system when instructed and reports any unusual events to Security Supervisor.

  • Remains up-to-date on current security and professional issues through reading and self-study.

  • Ensures control center cleanliness and organization.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect ( .

Address: 1001 Johnson Ferry Road NE, Atlanta, GA 30342

Function: Facilities - Security