Overview
As Chick-fil-A's global footprint grows, we're building a best-in-class network of communications channels to ensure that our Operators, Team Members, and Staff receive relevant and timely communications that equip them to make business decisions while fostering a culture of care.
This role is the primary day to day partner and liaison between Corporate Communications and DTT. This role is also a SME for Chick-fil-A’s suite of enterprise communications solutions, including @Chick-fil-A, the corporate intranet. @Chick-fil-A is the primary communications channel for the Chick-fil-A Support Center to Operators and their Team Members. This role is responsible for the technology solutions that enable Corporate Communications to successfully execute their role in the business.
A person in this role has the vision to bring focus to an often-ambiguous context and dynamic set of business challenges. This role is an excellent collaborator and has experience thriving in agile working models.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
Co-create vision and strategy with leadership and teams in Corporate Communications to achieve business outcomes.
Partner with Corporate Communications' Content and Channels team to define, prioritize and oversee the development of product redesigns, new features, enhancements, and integrations, including managing the product backlog.
Partner with help desk team to troubleshoot, verify, and remediate end user support tickets.
Partner with technical team on development and maintenance of our content management system and video platform
Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of changes and issue resolution.
Leverage subject matter expertise of User Experience Design and Strategic Communications to drive exceptional digital outcomes.
Track platform effectiveness and other digital platforms through key performance metrics
Partner with Technical implementation partners and vendors to ensure delivery of expected outcomes.
Minimum Qualifications
Knowledge and/or experience with Agile development approaches and techniques.
Experience with technical systems and UX/UI design
Experience in Product Ownership
Ability to understand business needs and translate them to functional/technical requirements.
Sharp analytical and problem-solving skills
Ability to effectively manage vendors
Preferred Qualifications
Experience with Intranet web-based software (such as Optimizely, Unbounce or similar tools)
Experience in driving teams and management to decisions
Strong verbal and written communication skills
Excellent personal and relational intelligence
Demonstration of leadership and strong collaboration
Ability to quickly learn and comprehend technical systems.
Self-starter who completes responsibilities with minimal supervision
Team player who is committed to both the team and the product.
Strong decision-making skills with the ability to collaborate and make decisions in the gray.
Servant spirit with strong sense of stewardshipExperience in managing a beginning-to-end software implementation.
Experience in vendor management and software selection
Advanced Certified Scrum Product Owner
Certified Scrum Professional – Product Owner
Certified Business Analysis Professional (CBAP)
Minimum Years of Experience
2
Travel Requirements
10%
Required Level of Education
Bachelor's degree or equivalent experience
Preferred Level of Education
Bachelor's Degree
Major/Concentration
Technical Field of Study
Job FunctionInformation Technology
Position TypeExperienced Professionals
Requisition ID2024-16990
Posting Location : LocationUS-GA-Atlanta