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Sensata Technologies is looking for a Customer Service Specialist whose primary responsibility will be to interact with external customers providing information, support and problem resolution to inquiries and order status. The role will report directly to the Customer Service Supervisor in the Aerospace Business Unit.
Ideal candidate is someone with a track record of high performance in a customer service role, and who has a “Customer First” mindset. The person must be skilled at using interpersonal skills to negotiate and resolve internal and external customer needs. They should have prior experience with working in teams, have strong business acumen, proven success in supporting order management, and problem-solving skills related to customer satisfaction.
Key Results:
Well connected to and highly responsive to our customers’ needs
Responsive and timely in interfacing with customers on orders, issues and inquiries.
Team player with willingness to be flexible and assume additional responsibilities to support customers’ needs.
Know your customers’ needs/expectations and develop lasting professional relationships.
Provide exceptional customer service by utilizing Sensata tools/processes to drive customer satisfaction.
Provide timely and accurate information to customers regarding their order status and inquiries.
Monitor daily the drop in and drop outs of demand, with special emphasis within the lead time window and the quarter Net Revenue (NR) window. Discuss production options with the Make Site proactively.
Work with Make Sites and Warehouses to resolve issues before they impact the customer.
Ownership of order management to meet customer expectations (order entry, expedites, date changes etc.)
Discuss with customers the allocation options that have been provided by the planning teams during periods of capacity or material constraints. Ensure that customers minimum production needs are satisfied.
Publish monthly customer scorecards delinquent backlog trend, gaps to achieve 100% On-Time delivery.
Initial customer contact/Sensata liaison for Quality related issues and final disposition with complete follow up to ensure customer satisfaction.
Register new customer account information, initiating credit references, and other accounting related information with set up of new accounts.
Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
Associate Degree in business related field and/or equivalent 2-3 years Customer Service experience in a manufacturing environment preferred.
Experience in interfacing with customers, in a fast moving, high growth, and global company.
Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
Experience with Order Entry and ERP planning systems (Oracle, JD Edwards experience a plus).
Understanding of customer needs and ability to maintainhigh levels of customer satisfaction.
Team player with, drive and strong communication skills oral and written.
Flexibility in other assignments and able to multi-task.
Address difficult issues and provide clear direction to resolve effectively.
Analyze, determine root cause, and resolve customer issues.
Strong organization, planning and time management skills to satisfy customers.
Strong personal and professional ethical values and integrity.
This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.
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Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
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Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus (https://www.sensata.com/about#future)
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.
Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf