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Connected Services Program Liaison
Job ID:1042261
Career Area:Sales & Marketing
Job Category:Sales & Marketing-Parts & Service-Mopar
Location:Auburn Hills,MI
48326,US
Date Posted:January 13, 2021
Brand:FCA Group
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Job Overview
Qualifications
Connected Services Program Liaison will act as a single point of contact and will be responsible for the timely collaboration with cross functional teams to exchange key information related to development status, launch timing, changes in program schedules, major issues and impacts, new products and services, launch readiness, and organizational changes.
Key responsibilities include:
Build working relationships with cross functional teams including PMO, Product & Portfolio Planning, Product Development, Quality, IT, Customer Care, Marketing, Dealer Engagement, and Performance Institute
Act as a single source of information for all Connected Services Programs including legacy, Fleet Telematics, and the Global Service Delivery Program
Participate in all key development and launch related meetings to gather information related to feature development, launch timing, Mobile App Sprints, Campaign Feeds, FOTA, Change Requests, Contact Center feedback, and major issues
Chair regular meetings with cross functional teams to share key information and answer questions
Prepare schedules, power point presentations and present to leadership
Basic Qualifications:
Bachelor’s degree
Minimum two years of experience in automotive industry
Highly motivated cross functional team player with strong problem solving skills
Strong sense of urgency and dedication to customer experience
Excellent organizational, multi-tasking and time management skills
Excellent written and verbal communication skills
Excellent working knowledge in Microsoft Office (Excel, Word, Power Point)
Preferred Qualifications:
2 years of experience working as a Program Liaison on an Automotive Connected Services Program
Working knowledge of Connected Services concepts such as FOTA, AOTA, MOTA, Android Auto, Apple Car Play, Vehicle Provisioning, Comm-Check, Data Synch etc.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.