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please see: https://joblink.maine.gov/jobs/1079660 Let Volt Help You
Move Forward!
Volt is immediately hiring for Customer Advocacy Specialist in
Atlanta, Georgia
Job Overview:
Overview We are seeking a dedicated and detail-oriented individual to
join our team as a Part-Time Customer Advocacy Specialist (B2B). This
role will primarily involve providing support to project managers,
account owners, and marketing teams in a business-to-business (B2B)
context by advocating for the needs and concerns of our clients\'
customers. The ideal candidate will have excellent communication skills,
strong organizational abilities, and a passion for delivering
exceptional customer experience
As a Customer Advocacy Specialist, you will:
- Customer Support: Serve as a secondary point of contact for customer
inquiries, feedback, and concerns within a B2B environment. Assist
in addressing customer inquiries promptly and professionally via
email, phone, or chat platforms.
- Project Management Support: Utilize project management tools and
platforms such as monday.com and similar software to assist project
managers in coordinating and executing various initiatives related
to customer advocacy within B2B accounts. This may include
organizing customer feedback sessions, tracking project timelines,
and ensuring timely completion of deliverables.
- Account Owner Support: Collaborate with account owners to gather
insights into customer needs and preferences specific to B2B
relationships. Help identify opportunities for improving customer
satisfaction and loyalty within the B2B context.
- Marketing Collaboration: Work closely with marketing teams to
develop customer-centric messaging and content tailored for B2B
clients. Provide input on marketing campaigns and initiatives to
ensure alignment with customer advocacy goals within the B2B sector.
- Issue Resolution: Proactively address customer concerns within B2B
accounts and escalate unresolved issues to the appropriate teams.
Follow up with clients\' customers to ensure satisfactory resolution
and maintain positive relationships within the B2B framework.
- Documentation and Reporting: Maintain accurate records of customer
interactions, feedback, and resolutions within B2B accounts using
project management tools and platforms. Generate reports on key
performance metrics and trends to support data-driven
decision-making within the B2B context.
This is a PART-TIME opportunity.
Schedule: 20 up to 32 hours per week
The ideal candidate will have:
- Bachelor\'s degree in business administration, marketing,
communications, or related field.
- Previous experience in customer service, account management, or
project coordination preferred, particularly within a B2B setting.
Experience with project management tools and platforms such as
monday.com or similar software.
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- Excellent communication skills, both written and verbal, with an
understanding of B2B marketing, sales and communications dynamics
- Strong interpersonal skills with the ability to build rapport and
trust with clients\' customers and internal stakeholders.
- Proficiency in Microsoft Office Suite
- Ability to work independently and collaboratively in a fast-paced
environment.
Pay Range: \$60-70 (to be determined by manager after interview)
*Pay range offered to a successful candidate will be based on several
factors, including the candidate\'s education, work experience, work
location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include
the following: health, dental, vision, term life, short term disability,
AD&D, 401(k), Sick time, and other types of paid leaves (as required by
law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of
unlawful discrimination and harassment. Volt is committed to the
principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination and
harassment on the basis of race, color, religion or belief, national
origin, citizenship, social or ethnic origin, sex, age, physical or
mental disability, veteran status, marital status, domestic partner
status, sexual orientation, or any other status protected by the
statutes, rules, and regulations in the locations where it operates. If
you are an individual with a disability and need a reasonable
accommodation to assist with your job search or application for
employment, please click here or call (866) -898-0005. Please indicate
the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship
status, immigration status, or national origin, in accordance with 8
U.S.C. 1324b. The company will consider for employment qualified
applicants with arrest and conviction records in a manner that complies
with the San Francis