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Information System Support Specialist - Client Technology Services
Augusta , Maine , United States | Office of Information Technology | Full-time
Apply by: March 28, 2025
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OFFICE OF INFORMATION TECHNOLOGY - MAINE IT
CLIENT TECHNOLOGY SERVICES, RADIO OPERATIONS
Opening Date: March 14, 2025
Closing Date: March 28, 2025
Job Class Code: 0928
Grade: 19
Salary: $22.82 - $31.61*/Hourly(includes 15% recruitment & retention stipend)
Position Number: 004200163
You are a talented individual who understands working with a technical team and are driven toward success. You focus on value and repeatability; you know that what you build today must work tomorrow. You enjoy clearing hurdles as you strive for excellence and quality work. If this describes you, we want you on our TEAM!!
OVERVIEW:
The Office of Information Technology’s Radio Operations is seeking an Information System Support Specialist I to work Primarily in the Installation Facility. Join us in maintaining our high standards in our daily vehicle UPFIT operation. The Radio Services Team supports several State of Maine Agencies with Two-Way radio communications, Designs, specification of emergency equipment and the UpFit of the State’s Public Safety Vehicles. You will work with a dynamic team of highly talented staff supporting all daily operations. Work may involve frequent communications with multiple agencies, and the ability to collaborate in a team environment is critical to this role.
ABOUT THE JOB DETAILS:
Information System Support Specialist I is responsible for Technical Services in daily radio operations and vehicle UpFit. Work is performed under limited supervision.
WHAT’S IN IT FOR YOU?
You will have an opportunity to participate in all phases of support, design, specification, and building of several State of Maine Public Safety Vehicles. You will be exposed to several platforms and face different challenges daily. This position is in Augusta.
WHAT WILL YOU DO?
You will be a member of a team providing support for several State of Maine agencies, including the Department of Public Safety, Inland Fisheries and Wildlife, Department of Marine Resources, Department of Conservation, Corrections, and Department of Transportation, to mention a few. You will be building public safety vehicles, researching new UpFit equipment and tools, working with managing inventory, prepping UpFit build kits, testing radios, etc.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E.values in all that they do. At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
MINIMUM QUALIFICATIONS:
A high school diploma or general equivalency AND demonstrated experience in end user IT support.
PREFERENCE WILL BE GIVEN
To individuals with experience designing and building Public Safety Vehicles and the support of LMR Trunked Network systems. Experience with the State Agency vehicles we work with, experience with two-way communications systems, and test equipment will also be considered.
The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.
This position is not eligible for visa sponsorship or STEM OPT extensions.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage– The State of Maine pays85%-95%of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find thepremium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan– The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from theOffice of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.