This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1082957 Operations
Coordinator
College Board - Operations Division
This is a full-time and remote position.
About the Team
The Operations Division at College Board has a total of 160+ people and
is comprised of four different departments that are responsible for all
aspects of clean delivery for College Board programs: Assessment
Delivery, Customer Engagement, Operational Delivery and Excellence, and
Vendor Strategy and Analytics. Our work is driven by the evolving needs
of our internal and external customers, and we support them through
flexible strategies and quality delivery to effectively support our
enterprise-wide goals and priorities and support the customers in our
care.
The Operational Delivery and Excellenceis a small but mighty team of 6
who lead the implementation of high impact Operations initiatives and
strategies that maximize efficiency across the division. Our latest
ongoing initiative has been focused on developing integrated
systems/processes for working in a best-in-class digital operation
delivery model. We work closely with the Senior Vice President of
Operations and the Ops Leadership team to consistently evaluate \'where
we want to go, and how we plan to get there\'. We are responsible for
defining and delivering action plans, tools and processes that achieve
Operations priorities and goals. We partner with all levels across
Operations to drive continuous improvement plans, remove complex
impediments and collaborate across other divisions to communicate
effectively and ensure optimal results.
About the Opportunity
As our Operations Coordinator, you will primarily support the leader of
the Operations division in maximizing their effectiveness across
multiple verticals, people, and mission-critical initiatives. You will
have an eye for anticipating needs, helping leadership and the full team
stay focused, and resolving operational and administrative issues before
they arise. In addition, you will support key processes to track and
monitor critical milestones and goals for the broader portfolio of
strategic initiatives. Your outcomes-orientation, bias for action,
organizational skills, inquisitiveness, and collaborative spirit will
allow you to flourish as a hands-on contributor driving the success and
engagement of the division. You will report directly to the Executive
Director, Operational Delivery and Excellence.
What you\'ll do
Administrative Support (70%)
- Manage all aspects and have command of the Senior Vice President\'s
calendar, anticipating scheduling conflicts and working quickly to
resolve issues in a swift and efficient manner
- Provide a wide range of administrative and operational support to
the Senior Vice President, including all travel arrangements,
expense reports, and meeting logistics
- Organize and schedule cross-divisional meetings, ensuring the needs
of all stakeholders are met and that every participant has the
information needed leading up to and through the event
- Maintain confidentiality and exercise superb judgment in dealing
with sensitive information, respond to internal inquiries and/or
escalate issues as necessary
- Work cross-functionally with other Executive Assistants to
coordinate meetings, events and agendas
Strategic Initiatives Project Management (30%)
- Support the planning, project management and execution of Ops
Division monthly, quarterly, and annual division meetings (in-person
and virtual)
- Lead the development and delivery of the Operations onboarding
experience for new employees including training on key operational
processes or procedures
- Coordinate division-wide communications including developing and
managing the monthly Ops newsletter
- Establish str ctures/processes to support, monitor, track progress,
and communicate initiative status for the critical details of key
deliverables including due date, goals, milestones, task details,
and key performance metrics across the full portfolio of strategic
initiatives.
About you
You have...
2-3 years of administrative experience preferably as an executive
assistant with some background/interest in project management or people
operations
Excellent organizational and planning skills with the ability to
effectively handle multiple tasks and/or deliverables simultaneously
Strong attention to detail and high standard for accuracy
Outstanding oral and written communication skills including proofreading
and an ability to curate content for a wide variety of audiences
Systems and routines that guide your daily operations and help you
squeeze efficiency and productivity out of your time
Proven ability to tightly manage calendars, schedule
meetings/interviews, and communicate with relevant parties
Strong Microsoft Office skills (Outlook, Excel, PowerPoint, OneNote and
Teams) and using Internet applications
You work well under pressure and value a