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Aston Carter 18/HR Bilingual Patient Services Representative in Austin, Texas
In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments are responsible for serving as the initial point of contact for new and established patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point of contact for providers serving patients, and relaying messages to clinic staff as needed.
Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the NextGen Electronic Practice Management (EPM) system.
Accurately and promptly schedule, reschedule, and cancel physician-patient appointments for the convenience of the patient and/or their representative.
Maximize resources through efficient scheduling practices.
Training hours for the 1st 3 weeks will be 8 am to 5 pm
Assigned their shift to work M-F 9 am - 6 pm with rotating Saturdays from 8 am - 12 pm.
Rotating Saturdays work out to be about every 6 weeks
Knowledge of appointment scheduling.
Ability to implement defined scheduling protocols.
Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager.
Working knowledge of the NextGen EPM/EMR Systems and standard Microsoft Office tools, including Outlook, Word, and Excel.
Bilingual (English/Spanish) is strongly preferred.
Ability to multitask while working in a fast-paced environment
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com (%firstname.lastname@example.org) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.