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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
How will this role have an impact?
This role will report to our Senior Manager, Member Engagement. The Special Projects Manager-Member Engagement is responsible for developing, organizing, and monitoring all activities related to assigned projects. Acts as the key day-to-day supervisor to drive projects to completion. Interacts with all levels of staff and management. In collaboration with executive management, oversees all projects to ensure they are completed within budget, by project deadlines, and meets or exceeds expectations. Serves as a liaison with all internal and external project resources. In collaboration with other departments, develops financial analyses, documentation, processes, reports, project plans, budgets, etc. associated with projects. Provides comprehensive updates and status reports to management and other stakeholders. Manages member call activities in conjunction with assigned activities.
What will you do?
Serves as the day-to-day supervisor for the Special Projects Team, ensuring projects are completed on-time and meets or exceeds expectations.
Ensures team workload is balanced and assigned tasks are completed.
Acts as liaison between internal and external departments.
Operationalize approved project strategy, identifies best methods, processes, and develops project feedback sessions.
Coach coordinators on effective practices, procedures, and phonetic skills.
Assists in defining project goals and deliverables to support business needs in collaboration with senior management and stakeholders.
Continually manages project expectations, deliverables, and team performance.
Assists with internal/external communication and represents the project to both groups.
Under the direction of the department management, develops full-scale project outcomes and associated communications documents.
Effectively communicates project outcomes to internal and external resources in a timely and clear fashion.
When required, negotiate with other department managers for resources and issue resolution consensus.
We are looking for someone with:
BA Degree preferred
PMP Certification a plus
5+ years working history and prior team management experience highly preferred
Healthcare experience highly preferred
Call center experience highly preferred
Project management experience a plus
About Us:
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.
Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients’ homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/27/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.