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Serve as the primary product specialist for UT Austin's Course Evaluation System and Process (CES). Develop, maintain, and update expertise on all CES software applications and processes on campus, with an emphasis on Explorance Blue.Ensure that all course evaluation lifecycle phases are planned, coordinated, optimized, and managed effectively each semester and according to fixed timelines, and existing business requirements, policies, standards, stakeholder interests, and processes. Stay current on all University, UT System, and Statewide policies on course evaluations and the student evaluations of teaching literature. Serve as primary contact between the Office of Academic Technology and Academic Information Systems to support the successful deployment of course evaluations.Develop optimized customized audits and reports using course evaluation data for strategic planning and risk management.Coordinate all CES contacts and departmental Course Evaluation Liaisons (CELS) representing over 240 departments, units, and fields of study through the effective setup of course evaluations in the Explorance Blue software each semester. Develop and conduct frequent technical assistance and training offerings for CES contacts and CELs. Create and maintain a robust suite of effective operational strategies and training resources for CES contacts and CELs to support the successful deployment of course evaluations each semester.Oversee the CES customer service and support model for students, faculty, and university administrators. Conduct research and resolve and escalate service requests promptly and with expertise. Maintain expertise within a variety of general and special use casesSupervise, develop, and train at least one part-time Course Evaluation Assistant and seasonal course evaluation staffAssist the Assistant Vice Provost with OAT department initiativesOther related functions as assigned.